Desktop Support Analyst (Lead-Level Support)
Salem, Oregon Area
Onsite

Overview

We are seeking a Desktop Support Analyst to provide hands-on technical support while helping elevate the maturity of the support function. This individual will serve as a lead presence, mentoring junior staff and improving service delivery.

Key Responsibilities

Provide Tier 1–2 support (70% tickets / 30% project work)
Troubleshoot hardware/software issues (PCs, peripherals, applications)
Image, configure, deploy, and maintain end-user devices
Support network connectivity issues and workstation integrations
Assist with system rollouts, upgrades, and deployments
Document processes and improve support workflows
Mentor junior team members and elevate team capability
Required Qualifications

3–6+ years of desktop / IT support experience
Strong troubleshooting skills across Windows environments
Experience with device imaging, deployments, and endpoint configuration
Basic networking knowledge (connectivity, DNS, VPN troubleshooting)
Experience supporting 1000+ users preferred
Ideal Candidate Profile

Natural leader — can “take ownership and run with it”
Comfortable in fast-growing environments with evolving processes
Strong communicator with a service-first mindset
Able to bring structure and mentorship to a developing team