Job Description

Principal Service Engineer – Microsoft Power Platform Administrator

Hybrid - WA, OR, CA | Full-Time | Enterprise Information Services

Job Overview

We are seeking a Principal Service Engineer to serve as the strategic and technical owner of our Microsoft Power Platform ecosystem. This role is responsible for governing, scaling, modernizing, and securing a large, enterprise-wide Power Platform environment that supports thousands of users and business-critical workflows.

This is not a developer-only position. We are looking for a platform administrator and governance leader who can define guardrails, establish standards, implement lifecycle management practices, and drive enterprise-wide adoption with discipline and clarity. You will play a central role in shaping how low-code, automation, and AI capabilities are deployed responsibly and at scale.

This is a highly visible, principal-level position requiring deep technical expertise, executive communication capability, and experience operating within complex enterprise environments.

Responsibility Summary

• Own and administer the Microsoft Power Platform (Power Apps, Power Automate, Copilot Studio, Dataverse)
• Define and implement enterprise governance, compliance, and environment strategy
• Establish Application Lifecycle Management (ALM) standards and deployment pipelines
• Design and enforce Data Loss Prevention (DLP) policies
• Lead modernization and compliance initiatives across thousands of existing solutions
• Oversee platform analytics, reporting, and inventory management (solutions and flows)
• Collaborate with distributed engineering teams, including offshore partners
• Guide AI enablement initiatives leveraging Copilot Studio and agent-based automation
• Represent the platform in governance committees and executive forums
• Drive adoption of best practices across a broad internal maker community

Key Responsibilities

Platform Strategy & Governance

• Serve as the enterprise platform owner for Microsoft Power Platform.
• Develop and execute a scalable governance model supporting thousands of solutions and tens of thousands of automation flows.
• Define environment strategy, tenant configuration standards, and security architecture.
• Establish policies that balance innovation enablement with risk mitigation.
• Participate in enterprise IT governance committees and present strategy to senior stakeholders.

Administration & Compliance

• Administer Power Platform tenant configurations and environment segmentation.
• Configure and manage DLP policies, connectors, and compliance controls.
• Utilize PowerShell and platform telemetry to analyze solution inventory, identify non-compliance, and remediate drift.
• Lead efforts to modernize legacy or non-compliant implementations.

Application Lifecycle Management (ALM)

• Architect and implement CI/CD pipelines for Power Platform solutions.
• Establish source control, release management, and deployment standards.
• Define production readiness criteria and operational excellence metrics.
• Improve platform resilience and disaster recovery preparedness.

AI & Copilot Enablement

• Support enterprise AI initiatives leveraging Copilot Studio.
• Guide integration patterns between Copilot experiences and backend enterprise systems.
• Evaluate emerging AI capabilities within the Microsoft ecosystem and determine enterprise readiness.
• Ensure responsible AI deployment aligned with governance standards.

Collaboration & Leadership

• Coordinate with distributed engineering teams, including offshore resources.
• Partner with IT pillars and business stakeholders to align platform capabilities with organizational strategy.
• Communicate platform changes and policy updates to a broad internal maker community.
• Mentor engineers and promote technical excellence across the platform.

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, Mathematics, or related discipline (or equivalent experience)
• 8+ years of progressive experience in engineering or service platform roles
• 5+ years of hands-on experience administering Microsoft Power Platform at scale
• Deep experience with:
• Power Apps, Power Automate, Copilot Studio
• Dataverse architecture and governance
• ALM strategy and CI/CD implementation
• DLP policy design and connector governance
• PowerShell automation and backend platform administration
• Experience managing large enterprise environments (10,000+ users preferred)
• Demonstrated ability to define governance frameworks and drive organizational change
• Strong analytical and problem-solving skills, including root cause analysis
• Experience influencing engineering teams and stakeholders to align on architecture decisions
• Experience leveraging metrics and telemetry to drive platform improvements

Preferred Qualifications

• Master’s degree in a technical discipline
• Experience in highly regulated industries
• Prior experience as a Service Engineer or Platform Owner in large enterprises
• Experience integrating Power Platform with enterprise systems (ERP, ITSM, IAM, data platforms)
• Exposure to Microsoft Purview and data governance frameworks
• Familiarity with enterprise AI enablement patterns

What Success Looks Like

• A clearly defined and enforced governance model across the Power Platform ecosystem
• Improved compliance and reduction of unmanaged or legacy solutions
• Operationalized ALM pipelines with consistent deployment standards
• Measurable improvements in reliability, security, and platform performance
• Successful enablement of AI-driven automation while maintaining enterprise controls
• Increased adoption of best practices across internal development communities

Work Environment

This is a hybrid role for candidates residing within daily commuting distance of one of our primary office locations. Collaboration across time zones is required, including periodic early morning or evening meetings with global partners.

Who You Are

You are a systems thinker who understands that platform administration is both technical and organizational. You are comfortable enforcing guardrails while enabling innovation. You can operate at both architectural altitude and operational depth. You are equally capable of configuring policies, interrogating telemetry data, leading governance conversations, and presenting strategy to executives.

You do not simply maintain platforms—you evolve them.