Job Description

ServiceNow Engineer / Technical Product Owner (CMDB & Data Foundations)

Job Category: Development / Engineering
Employment Type: Full-Time
Work Model: Remote – Must live within a 65 mile radius of one of the following locations -  Washington; Seattle, Redmond, Renton – Oregon: Portland, Beaverton. – California: Los Angels, Irvine.
Department: Enterprise Information Services

Job Overview

We are seeking a highly collaborative ServiceNow Engineer / Technical Product Owner to lead the strategy, governance, and operational maturity of the Configuration Management Database (CMDB) and related ServiceNow data management capabilities.

This role blends the responsibilities of a technical product owner, ServiceNow engineer, and solutions architect. The individual will serve as the primary owner of the CMDB product and its roadmap while partnering closely with stakeholders, engineering teams, and platform leadership to modernize data governance and service architecture.

The position is heavily stakeholder-facing (approximately 80–90%), acting as the bridge between business leaders, technical teams, and platform engineering. You will translate complex technical concepts into actionable strategies, define platform direction, and ensure that CMDB and asset data support enterprise operations.

You will partner with developers, testers, and program managers early in the development lifecycle to design, operate, and continuously improve large-scale services that empower IS, non-IS, and clinical caregivers. Through strong architectural thinking and product ownership, you will guide the ServiceNow roadmap, influence strategic decisions, and drive initiatives that improve reliability, efficiency, and caregiver experience.

This role requires someone who can combine architectural thinking, platform expertise, and stakeholder leadership to restore trust in ServiceNow data and establish a long-term CMDB strategy.

Role Summary

The ServiceNow Engineer / Technical Product Owner is responsible for defining the vision and roadmap for CMDB and related ServiceNow data management capabilities.

This individual will work closely with enterprise stakeholders to translate business and operational requirements into platform strategy, architectural design, and prioritized product backlog items. The role requires both strong technical expertise and the ability to influence and guide stakeholders who may have competing priorities.

The position focuses on improving data integrity, implementing governance processes, and ensuring ServiceNow is used strategically to support enterprise operations.

Success in this role requires a balance of technical leadership, communication, governance design, and platform architecture expertise.

Key Responsibilities

Product Ownership & Stakeholder Leadership

• Serve as the technical product owner for the CMDB and ServiceNow data management capabilities
• Engage with stakeholders across engineering, operations, infrastructure, and business teams to gather and translate requirements
• Define and communicate the product vision, strategy, and roadmap for CMDB and related platform capabilities
• Guide stakeholders toward the most appropriate architectural solutions while balancing platform best practices
• Communicate complex technical concepts clearly to both technical and non-technical audiences
• Build trusted relationships with stakeholders and serve as the primary advisor for ServiceNow data architecture decisions

ServiceNow Architecture & Platform Strategy

• Translate business, operational, and caregiver needs into scalable ServiceNow solutions
• Define platform standards and architectural patterns aligned with enterprise strategy
• Provide architectural guidance across CMDB, Asset Management, and service architecture components
• Ensure ServiceNow solutions are resilient, secure, and designed for enterprise scale
• Recommend when capabilities should be implemented within ServiceNow versus external systems

CMDB Ownership & Data Governance

• Own the strategy, integrity, and lifecycle management of the CMDB
• Define CI data models, service mappings, and relationship structures across infrastructure and applications
• Establish governance frameworks for configuration data ownership and stewardship
• Improve the quality, accuracy, and reliability of configuration and asset data
• Implement processes that prevent data degradation and ensure long-term data sustainability

Enterprise Data Integration

• Collaborate with data engineering and platform teams to integrate upstream data sources into the CMDB
• Ensure data ingestion pipelines are governed, reconciled, and normalized
• Define ownership models and governance structures for configuration and asset data
• Ensure CMDB data supports operational visibility, incident management, and service mapping

Agile Product Delivery

• Work with engineering teams to translate requirements into epics, features, and user stories
• Partner with offshore and distributed engineering teams to drive delivery
• Participate in sprint planning, backlog prioritization, and release planning
• Ensure development efforts align with architectural standards and platform roadmap

Operational Excellence & Platform Reliability

• Drive resilience modeling and service reliability improvements
• Participate in root cause analysis and problem resolution
• Ensure releases are predictable, reliable, and aligned with service KPIs
• Contribute to disaster recovery readiness and platform continuity planning

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or related discipline
• 4-6+ years of experience in ServiceNow engineering, architecture, or platform roles
• Strong expertise in ServiceNow CMDB, configuration data modeling, and service mapping
• Experience acting as a technical product owner or platform owner
• Proven ability to work with enterprise stakeholders and translate requirements into technical solutions
• Experience designing scalable solutions in complex enterprise environments
• Strong analytical and problem-solving skills
• Demonstrated experience driving platform governance and architectural standards
• Experience working within Agile delivery models

Preferred Qualifications

• ServiceNow certifications such as CSA, CAD, or module-specific certifications
• Experience with IT Asset Management, Application Portfolio Management, or enterprise architecture practices
• Experience in large, complex enterprise environments
• Familiarity with enterprise data platforms and integration architectures
• Experience modernizing or stabilizing legacy CMDB implementations

What Success Looks Like

• A clearly defined CMDB strategy and roadmap
• Improved data governance and ownership models across the platform
• Strong stakeholder alignment on platform priorities
• Reliable, accurate configuration and asset data supporting operational decisions
• Reduced platform customization and improved architectural discipline
• Measurable improvements in service reliability, operational visibility, and cost efficiency

Who You Are

You are both a technical leader and a trusted advisor. You understand how ServiceNow fits into a broader enterprise ecosystem and know when to guide stakeholders toward the right solution—even when that means challenging assumptions.

You are comfortable engaging with business leaders, engineering teams, and architects while maintaining a clear vision for how the platform should evolve.

Most importantly, you recognize that a successful CMDB is not just a database—it is the foundation of operational insight, service reliability, and enterprise decision-making.