Job Description

Position Overview:
We are seeking a skilled and dedicated Desktop Technician to join our IT team. The successful candidate will be responsible for the efficient and organized management of PC refresh projects, ensuring that our client’s organization computer systems are up-to-date and functioning optimally.

This position requires a strong technical background, excellent organizational skills, and a commitment to delivering exceptional service to our end users. Key

Responsibilities:
1. PC Refresh Management: o Plan, coordinate, and execute PC refresh projects across the client’s organization. o Collaborate with IT leadership to establish project timelines and budget requirements. o Conduct thorough inventory assessments to identify PCs eligible for replacement.
2. Hardware Procurement: o Work with vendors and procurement teams to order and receive new hardware, ensuring it meets organization standards and budget constraints. o Oversee the disposal or repurposing of retired hardware in an environmentally responsible manner.
3. Deployment and Configuration: o Unbox, configure, and install new PCs and associated peripherals. o Install and update operating systems, software applications, and necessary drivers. o Ensure seamless data migration from old to new PCs, preserving user data and settings.
4. Troubleshooting and Support: o Provide technical support to end users during the PC refresh process, addressing any hardware or software issues promptly. o Collaborate with the IT support team to resolve complex technical problems.
5. Documentation and Reporting: o Maintain detailed records of all PC refresh activities, including hardware and software configurations. o Generate regular reports on project progress, budget tracking, and post-refresh evaluations.
6. User Training: o Conduct training sessions or workshops to help end users become familiar with new systems and software.
7. Security and Compliance: o Ensure that all refreshed PCs comply with company security policies, including antivirus and encryption requirements. o Implement security updates and patches as needed. 8. Team Collaboration: o Collaborate with IT colleagues to ensure a smooth and efficient PC refresh process. o Participate in team meetings, sharing insights and contributing to departmental initiatives.

Qualifications:
A bachelor's degree in computer science or a related field (or equivalent work experience).
• Proven experience in desktop support and PC refresh projects.
• Strong knowledge of Windows and Mac operating systems.
• Proficiency in hardware and software installation, configuration, and troubleshooting.
• Excellent communication and interpersonal skills.
• Exceptional organizational and project management abilities.
• Strong commitment to providing outstanding customer service.
• Industry certifications such as CompTIA A+ or CompTIA Network+ are a plus.

Working Conditions:
• This position typically operates in an office environment but may require occasional on-site visits to various locations within the organization.
• Availability for after-hours or weekend work may be necessary to minimize disruptions during PC refresh projects.
• Physical demands include lifting and moving computer equipment. If you are a highly organized and technically skilled individual with a passion for delivering top-notch IT solutions, we encourage you to apply for the Desktop Technician (PC Refresh) position. Join our team and play a vital role in keeping our organization's technology infrastructure up-to-date and efficient.