Job Description

Overview

The Service Leader is responsible for managing resources to enhance customer satisfaction, improve productivity, and drive profitability. This role oversees service operations, including scheduling, supervising technicians, and ensuring adherence to safety and quality standards. They coordinate training, manage work orders, and support sales efforts through project coordination and estimation. The Service Leader also ensures maintenance contract commitments are met and collaborates with senior management to resolve customer issues. Strong leadership, problem-solving, and organizational skills are essential for success in this role.

Responsibilities

• Support Service Coordinator with scheduling technicians
• Support service Team Leader
• Supervise Service Technicians
• Receive and review timecards from Service Technicians
• Coordinate training sessions with vendors, and train new employees
• Review work orders, pre-invoice reports, service invoices
• Handle Parts that come in for service, order filters & belts for the P/M accounts
• Administer safety programs, monitor compliance with job site safety, safety training, safety documentation, auditing, and reporting
• Support Sales through involvement in job quotation and estimation
• Establish project timelines, meets with customers to communicate, and coordinate project schedule
• Manage projects, assign personnel, oversee ordering of equipment and material, and assure that proper customer signoffs are secured per corporate policy requirements
• Ensures that maintenance contract commitments are fulfilled, and inspections completed on time. Provides input to the Service Coordinator on scheduling activity of technicians
• Work with Service Sales Representative and senior management to resolve customer issues, including customer visits

Education

• Associate degree or Equivalent

Certifications/Licenses

• Valid driver’s license with an acceptable driver’s record

Must-Have Skills

• 5+ years of industry experience
• Proficiency in Microsoft Office applications (Office 365: Word, Excel, PowerPoint, Outlook).
• HVAC technical/industry knowledge a must
• Field service software knowledge a plus. 

Good-To-Have Skills

• Strong verbal and written communication skills
• Excellent customer service
• Attention to detail
• Strong organizational skills
• Advanced computer literacy
• Professional manner.
• Interact effectively as a member of a team and work collaboratively with others in a fast-paced environment
• Manage multiple tasks and work under pressure
• Flexible and willing to assist as needed.