Job Description

MetaTech Consulting, Inc (MTC) is hiring (2) two Mid-Career Technical Writer, IT Integration Services (TS/SCI & FSP) for a full-time, onsite role in Laurel, MD with salaries up to $115,500.00.   

Responsibilities: 

• Support a customer with documenting governance processes and procedures for workflows associated with the Enterprise Information Technology Service Management Infrastructure.
• Create a comprehensive technology and process stack for establishing, implementing, maintaining, and continually improving the service management system.
• Support integration across projects/programs and collaborate/coordinate among service owners and with other mission stakeholders. 
• Provide support to Modern Services Portal initiative. This web portal will provide all users with a central location to request EIS services, determine status of requests, and determine operational status of EIS services.
• Document service workflows recommend changes to support standardization goals.
• Document formal procedures for governance of service workflow processes.

Experience Required:

• Six (6) years' experience as a Technical Writer in programs and contracts of similar scope, type, and complexity is required. Bachelor's degree in a technical discipline from an accredited college or university is required.

o    Four (4) years of additional Technical Writer experience may be substituted for a bachelor's degree.

• Must be proficient with Microsoft Office applications, especially MS Word.
• Must have experience supporting clear, effective documentation of complex technologies and their processes, procedures, and governance.
• Position requires TS/SCI clearance with polygraph.

Experience Desired:

• The ideal candidate would have ability to create and edit reusable Microsoft Office Document templates (.dot files). 

Key words: ITIL Processes, SIPOC

MetaTech Consulting, Inc.'s EEO policy prohibits discrimination in employment based on race, color, gender, age, disability, religion, national origin, veteran's status, sexual orientation, gender identity, or gender expression.

 In addition, our company does not tolerate any form of harassment based upon an employee's race, color, gender, age, disability, religion, national origin, veteran's status, sexual orientation, gender identity, gender expression, or any other behavior that interferes with the effectiveness of our work environment.


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