Job Description

Customer Success Manager

San Francisco, CA (Onsite 5 Days per Week) | Venture-Backed SaaS Startup

Compensation: $130,000-$140,000 Base Salary | $150,000 OTE + Equity

Our client is a rapidly growing, Andreessen Horowitz-backed technology company transforming how modern businesses build and execute go-to-market strategies. Having achieved strong product-market fit and significant early traction, they are now scaling their customer-facing organization and seeking an exceptional Customer Success Manager to join their San Francisco headquarters.

This is a high-impact role for someone who thrives at the intersection of customer strategy, relationship management, and revenue growth. You'll serve as a trusted advisor to customers, helping them maximize the value of the platform while driving adoption, retention, expansion, and advocacy.

This position is based in San Francisco and requires an in-office presence five days per week, working closely with leadership, sales, product, and customers to help fuel the company's next stage of growth.

The Opportunity

As a Customer Success Manager, you'll own relationships with a portfolio of customers from onboarding through renewal and expansion. You'll become a strategic partner to your accounts, helping them achieve measurable business outcomes while ensuring they receive maximum value from the platform.

This is not a reactive support role. The ideal candidate enjoys proactively advising customers, identifying growth opportunities, solving business challenges, and serving as the voice of the customer internally.

What You'll Own

• Build trusted relationships with key customer stakeholders and executive sponsors

• Drive customer onboarding, implementation, and adoption strategies

• Develop success plans aligned to customer business objectives and growth goals

• Conduct regular business reviews and strategic planning sessions with customers

• Identify risks proactively and execute retention strategies to maintain high customer satisfaction

• Partner closely with Sales to drive account growth, upsell, and expansion opportunities

• Monitor customer health metrics and usage trends to improve engagement and outcomes

• Act as the primary point of contact for customer escalations and strategic initiatives

• Gather customer feedback and partner with Product to influence roadmap priorities

• Create customer champions and advocates who contribute referrals, testimonials, and case studies

• Collaborate cross-functionally with Product, Sales, Marketing, and Operations teams

• Maintain accurate account plans, forecasts, and customer success metrics

You'll Be Great If You Have

• 4+ years of experience in Customer Success, Account Management, Consulting, or Strategic Client Services within a SaaS environment

• Experience managing relationships with mid-market or enterprise customers

• Proven track record of driving customer retention, expansion, and satisfaction metrics

• Strong business acumen and ability to understand customer goals, KPIs, and growth strategies

• Experience conducting executive-level presentations and business reviews

• Ability to identify opportunities for account growth while maintaining trusted advisor status

• Exceptional communication, relationship-building, and stakeholder management skills

• Highly organized with strong project management capabilities

• Comfortable working in a fast-paced startup environment with evolving priorities

• Data-driven mindset with the ability to leverage metrics to influence decisions and outcomes

• Entrepreneurial attitude and willingness to take ownership beyond your formal responsibilities

• Desire to help build and scale a world-class customer success function

Why This Opportunity

• Join an a16z-backed startup at a pivotal stage of growth

• Work directly with experienced founders and leadership team

• Build deep relationships with innovative customers and industry leaders

• Significant opportunity to influence customer strategy and company growth

• High visibility and career advancement opportunities as the business scales

• Competitive compensation package including equity participation

• Collaborative, ambitious, and high-performing culture based in San Francisco

Equal Opportunity Employer

Our client is an Equal Opportunity Employer committed to creating an inclusive workplace for all employees. All qualified applicants will receive consideration for employment without regard to race (including traits historically associated with race, such as hair texture and protective hairstyles), color, religion, creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, medical condition, genetic information, military or veteran status, reproductive health decision-making, or any other characteristic protected by applicable federal, California state, or local laws.

In accordance with California law, our client is committed to providing reasonable accommodations to qualified individuals with disabilities and to applicants with sincerely held religious beliefs. If you require assistance or accommodation during the application process, accommodations will be provided upon request.

Pursuant to California's Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment in a manner consistent with applicable law.