Job Description

Customer Success Manager, Expansions & Renewals

Boston, MA (4 days in-office)
$120K–$140K base | $140K–$170K OTE

Our client is a rapidly growing company at the forefront of the AI revolution, transforming how businesses operate through cutting-edge technology. With strong product-market fit and accelerating demand, they’re expanding their go-to-market team and hiring a Customer Success Manager focused on expansions and renewals to drive customer growth and retention.

This is an ideal opportunity for high-performing sellers who started their careers as SDRs or AEs, developed strong commercial instincts, and are now focused on managing and growing existing customer relationships.

What You’ll Do

• Own renewals and expansion opportunities across a portfolio of mid-market and enterprise accounts
• Build strong relationships with key stakeholders, driving long-term customer value and retention
• Identify upsell and cross-sell opportunities aligned to customer goals and business outcomes
• Partner closely with sales, product, and support teams to ensure a seamless customer experience
• Run strategic account reviews and proactively mitigate churn risk
• Consistently meet or exceed renewal and expansion targets

What We’re Looking For

• 3–6+ years of experience in Customer Success, Account Management, or closing roles within B2B SaaS
• Proven track record of owning and hitting renewal or expansion quotas
• Strong commercial acumen with the ability to identify and close growth opportunities
• Experience working with complex or technical products (AI, data, or similar is a plus)
• Excellent communication, stakeholder management, and problem-solving skills
• High urgency, ownership mindset, and ability to thrive in a fast-paced environment

Why This Role

• Join a category-defining AI company with massive market tailwinds
• Clear path for career progression as the company scales
• Strong earning potential tied to customer growth and retention
• Work alongside a team of high-performing, driven professionals
• Be part of a culture that values performance, ownership, and long-term customer impact