Job Description

Customer Success Engineer

Location: Remote (Preference for SF Bay Area)
Compensation: $120,000–$200,000 base salary
Industry: Marketing Technology / B2B SaaS
Employment Type: Full-time

About the Company

Our client is a high-growth martech company building a platform used by modern marketing and growth teams to drive acquisition, activation, and revenue. Their technology sits at the intersection of data, experimentation, and go-to-market execution, and is trusted by high-performing growth organizations.

As the company scales its customer base, they are investing in a technical customer success function that can engage credibly with senior marketing and growth leaders.

The Role

Our client is hiring a Customer Success Engineer to partner closely with customers post-sale, ensuring technical success, adoption, and long-term value. This role is highly consultative and technical, but customer-facing, working directly with Heads of Marketing, Growth, and Revenue to help them achieve measurable outcomes.

This is a remote role, with a strong preference for candidates based in the SF Bay Area.

Responsibilities

• Serve as a technical partner to marketing and growth leaders post-sale

• Lead onboarding, implementation, and technical enablement for customers

• Translate growth and marketing objectives into technical configurations and workflows

• Advise customers on best practices for experimentation, analytics, and optimization

• Troubleshoot technical issues related to integrations, APIs, and data pipelines

• Partner with Account Managers and Sales Engineers on renewals and expansions

• Support technical deep dives, QBRs, and strategic planning sessions

• Relay customer feedback and product gaps to product and engineering teams

• Create documentation, playbooks, and enablement materials for customers

• Track adoption, health metrics, and risks across accounts

Requirements

• 4+ years of experience in Customer Success Engineering, Solutions Engineering, or a similar role

• Strong understanding of marketing technology, growth marketing, or analytics platforms

• Experience working directly with marketing, growth, or revenue leaders

• Ability to speak fluently about acquisition, funnels, attribution, and experimentation

• Technical comfort with APIs, integrations, and data workflows

• Strong consultative and communication skills

• Experience supporting enterprise or high-growth SaaS customers

• Highly organized, proactive, and customer-obsessed

• Comfortable working remotely with cross-functional teams

Compensation and Benefits

• $120,000–$200,000 base salary depending on experience

• Bonus or variable compensation potential

• Equity or equity upside

• Remote-first culture with Bay Area collaboration opportunities

• Clear growth path into senior customer success or technical leadership roles

Why This Opportunity

Our client offers a rare blend of technical depth and growth marketing influence. This role is ideal for someone who can speak both engineering and marketing fluently, wants to work directly with senior growth leaders, and enjoys helping customers turn technology into revenue impact.