Job Description

Enterprise Account Executive

Location: New York, NY (Onsite)
Compensation: $150,000 base salary, $220,000 OTE
Industry: Marketing Technology
Employment Type: Full-time

Customer Success Manager

Our client is a high-growth SaaS company helping mid-market and enterprise customers drive measurable outcomes through their platform. As they continue to scale, they are hiring a Customer Success Manager to own post-sale relationships and ensure customers realize long-term value.

This role sits at the center of retention, expansion, and customer advocacy. You will act as a trusted advisor to your accounts, partnering closely with Sales, Product, and Support to deliver a best-in-class customer experience.

What you’ll do

• Own a portfolio of customers from onboarding through renewal

• Lead onboarding, adoption, and ongoing success planning to ensure customers achieve their desired outcomes

• Build strong executive and day-to-day relationships across customer organizations

• Drive product adoption, usage, and value realization

• Identify and execute expansion opportunities in partnership with Sales

• Proactively manage renewals and mitigate churn risk

• Act as the voice of the customer internally, feeding insights back to Product and Leadership

• Track and report on customer health, engagement, and success metrics

What we’re looking for

• 3–6+ years of experience in Customer Success, Account Management, or a similar post-sale role in SaaS

• Experience managing mid-market or enterprise accounts

• Strong ability to communicate value to both technical and non-technical stakeholders

• Proven track record of renewals, retention, and expansion

• Highly organized, proactive, and comfortable managing multiple accounts at once

• Experience working cross-functionally with Sales, Product, and Support teams

Why this role

• High-impact position with real ownership over customer outcomes

• Opportunity to work with a collaborative, product-driven team

• Clear path for growth as the company scales