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Contact Erin Pals at epals@saigepartners.com or, you can schedule an appointment at https://calendly.com/epals-1/interiew-s to learn more about this opportunity!

Mitigation Operations Manager

Job Overview: Our client is seeking an experienced and results-driven Mitigation Operations Manager to oversee and lead all mitigation operations. This individual will be responsible for driving operational efficiency, improving profitability, developing team members, and ensuring exceptional customer experiences throughout the restoration process.

The ideal candidate will bring a strong background in restoration and mitigation, proven leadership abilities, and the ability to manage people, processes, and performance in a fast-paced environment. This role works closely with ownership and senior leadership to support business growth while maintaining high standards of service, quality, and operational excellence.

• Lead and oversee daily mitigation operations to achieve departmental performance, financial, and customer satisfaction goals.

• Develop and execute operational strategies that support business growth and overall company objectives.

• Ensure mitigation projects are completed safely, efficiently, and in accordance with established standards.

• Monitor key performance metrics and implement improvements to increase productivity and profitability.

• Manage after-hours emergency response, including calls, scheduling, staffing, and project oversight.

Team Development & Leadership

• Recruit, train, coach, and develop mitigation personnel and future leaders.

• Promote a culture of accountability, teamwork, continuous improvement, and customer service.

• Conduct performance evaluations and provide ongoing feedback and development opportunities.

• Maintain appropriate staffing levels to support operational demands and business growth.

Quality Assurance & Customer Experience

• Establish and maintain quality assurance procedures and operational best practices.

• Ensure projects meet quality, safety, regulatory, and customer satisfaction standards.

• Address customer concerns and assist with resolving escalated service issues.

• Promote consistent service delivery and a positive customer experience throughout the project lifecycle.

Process Improvement & Compliance

• Evaluate operational workflows and identify opportunities to improve efficiency, consistency, and scalability.

• Partner with leadership to maintain compliance with applicable local, state, and federal regulations.

• Develop and maintain effective operational systems, processes, and reporting procedures.

• Oversee facility maintenance, fleet management, equipment utilization, inventory, and consumable supplies.

Financial & Business Performance

• Monitor departmental performance, operational results, and key performance indicators (KPIs).

• Support budgeting and cost-control initiatives to improve overall profitability.

• Ensure accurate project documentation, job costing, and operational reporting.

• Identify opportunities to improve financial performance and resource utilization.

Additional Responsibilities

• Participate in ongoing professional development and industry training.

• Stay informed on restoration industry trends, technology, and best practices.

• Assist with special projects and additional responsibilities as assigned.

Required

• Minimum of 5 years of business operations experience.

• Minimum of 3 years of management experience.

• Minimum of 2 years of mitigation management experience.

• Strong leadership, organizational, and team-building abilities.

• Excellent verbal and written communication skills.

• Demonstrated ability to manage multiple priorities in a fast-paced environment.

• Proficiency with Microsoft Office and industry-related technology.

• Minimum of 2 years of Xactimate experience.

Preferred

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Hours you will be work as a Mitigation Operations Manager

• Full-time position, typically Monday through Friday, 7:00 AM – 5:00 PM.

• Minimum of 45 hours per week.

• Additional hours, evenings, weekends, and on-call availability required as business needs dictate.

• Regular local travel to jobsites and company locations.

• Occasional overnight and out-of-area travel may be required.

Saige Partners, one of the fastest growing technology and talent companies in the Midwest, believes in people with a passion to help them succeed. We are in the business of helping professionals Build Careers, Not Jobs. Saige Partners believes employees are the most valuable asset to building a thriving and successful company culture. Contact us to learn more about the opportunity below or check out other opportunities at https://careers.saigepartners.com/.