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Senior IT Business Analyst/Product Owner

This is a Contract To Hire role.

We are seeking a Product Owner / Senior Business Analyst with strong IT delivery experience and deep Property & Casualty (P&C) insurance business process expertise. This role is equal parts Product Owner and Business Analyst and is responsible for managing essential process documentation and leading the implementation of functional and technical solutions.

The ideal candidate will collaborate closely with business partners, IT leadership, and external vendors to gather and document requirements, provide subject matter expertise, and help execute plans that enhance business capabilities, achieve measurable results, and support organizational strategic priorities.

Key Responsibilities:

Product Ownership & Agile Delivery

• Serve as Product Owner for business-driven and IT initiatives, owning and prioritizing the product backlog.

• Translate business requirements into clear user stories, acceptance criteria, and functional documentation.

• Enter, maintain, and update user stories and acceptance criteria in Atlassian JIRA.

• Lead backlog refinement, sprint planning, and sprint review activities in an Agile environment.

• Think ahead, work autonomously, and proactively identify and resolve issues without being directed.

Business Analysis & Process Leadership

• Lead requirements elicitation sessions with senior business stakeholders and external partners.

• Analyze, document, and improve end-to-end P&C insurance business processes.

• Create and maintain process flows, procedures, and documentation using tools such as Visio.

• Provide expertise in insurance policies, forms, letters, and how they are produced and maintained.

• Support actuarial, insurance pricing, and rating initiatives by documenting data attributes and business rules.

Stakeholder & Vendor Collaboration

• Act as a primary liaison between business, IT, customer teams, and external vendors.

• Hold daily touchpoints with onshore and offshore team members to review deliverables, risks, and blockers.

• Work with external web development vendors and internal leadership to bridge business needs and technical solutions.

• Influence and guide stakeholders using strong communication, documentation, and leadership skills.

Testing, UAT & Defect Management

• Create UAT test plans and support business users through execution of test cases.

• Lead UAT efforts, defect triage, and resolution in collaboration with IT and vendors.

• Coordinate re-testing and ensure defects are fully resolved before release.

• Ensure delivered solutions meet business expectations and quality standards.

Required Skills & Experience

• 5+ years of Business Analysis experience in an Agile environment.

• Proven experience as a Product Owner and/or Business Analyst on business-driven and IT initiatives.

• Strong Property & Casualty insurance experience on the business process side.

• Experience working on actuarial, insurance pricing, or rating tools projects.

• Familiarity with insurance policies, forms, and letters, including ISO-based forms.

• Experience with integration and end-to-end solutions, including policy administration systems.

• Proven Agile leader who works independently and drives results.

• Exceptional stakeholder management skills across Business, IT, Customer teams, and vendors.

• Excellent oral and written communication skills, including strong PowerPoint proficiency.

• Strong documentation, influencing, and leadership capabilities.

• Experience leading UAT efforts and defect management resolution.

• Strong command of written and spoken English.

Technical Skills & Preferred Experience

• Experience working with external web development vendors and resolving defects related to web platforms and languages.

• Any Insurance Policy and Form experience strongly preferred.

• Any Actuarial or Policy Rating experience, including use of MS Excel to define actuarial data attributes and elements.

• Experience modernizing or digitizing underwriting practices.

• Any Insurance Data Analytics or AI-related project experience is a plus.

• Exposure to Generative or Predictive AI tools (e.g., ChatGPT, Azure) is a plus but not required.

• Extremely proficient in Microsoft Office (Word, Outlook, PowerPoint, Visio, Excel, etc.).

• Experience updating insurance forms using Word and/or LibreOffice.

A Day in the Life

• Act as the liaison between business and IT to drive project delivery.

• Hold daily touchpoints with onshore and offshore teams to review progress and remove blockers.

• Facilitate requirement elicitation sessions and author user stories and acceptance criteria.

• Maintain backlog items and updates in JIRA.

• Update ISO-based insurance forms in Word and/or LibreOffice.

• Create UAT test plans and support business execution of test cases.

• Triage defects with IT and vendors and assist business users with re-testing.

Saige Partners, one of the fastest growing technology and talent companies in the Midwest, believes in people with a passion to help them succeed. We are in the business of helping professionals Build Careers, Not Jobs. Saige Partners believes employees are the most valuable asset to building a thriving and successful company culture, which is why we offer a benefit package and convenient weekly payment solutions that helps our employees stay healthy and maintain a positive work/life balance. Contact us to learn more about the opportunity below or check out other opportunities at https://careers.saigepartners.com/.