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Contact Erin Pals at epals@saigepartners.com, you can also schedule an appointment at https://calendly.com/epals-1/interiew-s to learn more about this opportunity!

Payments Specialist ll

Job Overview: Our Iowa City client, is seeking to add a NEW Payments Specialist ll to their team. This intermediate-level role supports a variety of payment operations functions, including ACH, wire transfers, cards, and electronic item management (EIM). The position requires a strong understanding of payment processes and the ability to provide advanced-level operational support and training within the department.

This is a Direct Hire role.

• • Ensure compliance with internal policies and applicable federal and state banking regulations.

  • Stay current with NACHA Operating Rules and Guidelines.

  • Support the Payment Managing Officer in delivering annual training and communications related to ACH, cards, and wire services.

  • Identify and implement process improvements to enhance efficiency and reduce errors.

  • Respond to payment-related inquiries from staff, customers, and financial institutions through various communication channels.

  • Assist with staff development and implement procedures to increase operational productivity.

  • Prepare documentation and generate reports for audits and regulatory examinations.

  • Participate in special projects and cross-train to provide departmental support as needed.

  • Perform daily reviews and processing, including but not limited to:

    • ACH return monitoring, reporting, and follow-ups

    • Wire transfers (domestic and international), ensuring review through Verafin

    • Foreign item check conversions, NSF item processing, stop payments, and chargebacks

    • ATM/debit card issuance, reissuance, and activity reconciliation

    • Fraud monitoring via Falcon alerts and program administration

    • Reg CC compliance monitoring and reporting

    • Processing Positive Pay and ACH returns, including One-Time ACHs

  Leadership & Training

  • Act as a point of escalation for complex customer issues.

  • Mentor and train new and current team members on procedures and best practices.

  • Monitor ticketing systems and call queues to ensure timely resolution of issues.

  • Lead the creation and improvement of departmental workflows and procedures.

  • Assist in developing training documentation and process enhancements.

  Additional Duties

  • Perform overdraft monitoring and other debit card-related functions.

  • Support other tasks and responsibilities as assigned.

• Post-secondary education preferred or an equivalent combination of education and experience.

• One or more relevant certifications preferred but not required (e.g., AAP, APRP, NCP, FPP).

• Minimum of 5 years of experience in payment operations, including ACH or related roles.

• Banking or financial services experience is required.

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Saige Partners, one of the fastest growing technology and talent companies in the Midwest, believes in people with a passion to help them succeed. We are in the business of helping professionals Build Careers, Not Jobs. Saige Partners believes employees are the most valuable asset to building a thriving and successful company culture. Contact us to learn more about the opportunity below or check out other opportunities at https://careers.saigepartners.com/.