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Network & Systems Technician

We are searching for a highly-motivated, dedicated, and experienced team member who understands the importance of business relationships to deliver our vision. Who has the ability to adjust quickly to changing conditions, relishes tackling challenges in a fast paced environment and delivers results with confidence, collaboration and determination.

Our ideal candidate thrives in an innovative and agile environment, is a go-getter who works collaboratively and partners across matrixed teams to plan, implement and support our technology by delivering projects on time, within budget and scope.

This is a Direct Hire role.

• Serve as a trusted extension of our clients' teams, aligning with their goals and consistently prioritizing their business success.
• Respond promptly to client inquiries, resolve system, application, and network issues, and communicate effectively throughout the process.
• Engineer, implement, and maintain complex network infrastructures for optimal performance and reliability.
• Build, manage, and sustain robust server and desktop systems to support high-availability applications.
• Design and deliver connectivity, security, communication, and productivity solutions tailored to client needs.
• Establish and enforce security measures to safeguard against unauthorized access, while documenting network servers, storage devices, hardware, and software configurations.
• Create and maintain monitoring systems to proactively address system and network alerts.
• Monitor and analyze system performance, providing actionable recommendations for capacity planning and optimization.
• Develop clear, professional supporting documentation and detailed architectural diagrams for innovative technology solutions.
• Provide specialized desktop and server support for custom applications and network services, including upgrading, troubleshooting, and task-specific administration.
• Collaborate with vendors to research, develop, and implement effective solutions while resolving technical challenges.
• Install, configure, and repair computer hardware, software, and network systems with precision and efficiency.
• Perform hands-on equipment repair and physical component replacements as needed.
• Generate SLA (Service Level Agreement) reports to showcase metrics and ensure promises to clients are consistently met.
• Deliver training to clients on both new and existing technologies, empowering them to leverage solutions effectively.
• Work alongside multiple clients as a trusted partner, onsite 100% of the time. 
• Maintain 24/7/365 on-call availability to ensure continuous client support and rapid issue resolution.
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• Bachelor’s degree in Computer Science, Information Technology, IS Management, or a related field (preferred).
• Advanced certifications such as CCNP, MCSE, MCASAE, VCAP, or equivalent high-level technology credentials (preferred).
• Cybersecurity certifications like CompTIA Security+ or similar (preferred).
• Strong technical expertise with the ability to troubleshoot, diagnose, and resolve complex computer issues.
• Exceptional communication skills to explain technical concepts clearly, both verbally and in writing, to end-users and helpdesk technicians.
• Networking knowledge and skills equivalent to a CCNA certification (required).
• Proficiency in managing Active Directory and Microsoft Exchange administration.
• Excellent customer service abilities with a focus on teamwork and collaboration.
• Sharp attention to detail and a commitment to follow through on tasks to ensure all issues are resolved.
• Solid foundation in basic networking principles with the ability to build on this knowledge as needed.

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Hours you will be work as a Network & Systems Technician

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Saige Partners, one of the fastest growing technology and talent companies in the Midwest, believes in people with a passion to help them succeed. We are in the business of helping professionals Build Careers, Not Jobs. Saige Partners believes employees are the most valuable asset to building a thriving and successful company culture. Contact us to learn more about the opportunity below or check out other opportunities at https://careers.saigepartners.com/.