Job Description

Job Summary

The Senior Technical Business Analyst is Elevate’s client-dedicated, AI-enabled business analyst and long-term subject matter expert on a set of key strategic client accounts. Working as part of the Elevate account team, the role performs deep business analysis in context, using AI to analyze technical documentation, map integrations, and develop requirements faster than traditional analysis allows. Under the direction of the Senior Solutions Architect, who sets Elevate’s strategic and solution direction on the account, the Senior Technical Business Analyst provides the day-to-day analysis and requirements continuity that carries that direction into clear, traceable requirements tied to the client’s business goals. The role partners with Elevate’s Consulting, Engineering, and project management teams to keep requirements aligned from one engagement to the next.

Duties and Responsibilities

AI-Enabled Analysis

• Dedicated Analysis: Serve as the dedicated business analyst for the assigned client account within the Elevate team. Work problems in context, close to the client’s people, processes, data, and systems.
• AI-Assisted Analysis: Break down ambiguous business and technical problems and use AI to accelerate discovery, root cause analysis, and option analysis. Turn findings into clear, actionable requirements and recommendations, and retain the depth of understanding to defend them under challenge.
• AI Use Case Analysis: Identify where AI can solve client problems or automate workflows. Document use cases, business value, and requirements, and recommend the strongest to the Senior Solutions Architect and Engineering for solution design and delivery.
• Technical Document Analysis: Read and synthesize technical documentation, including architecture diagrams, API specifications, data models, integration contracts, and vendor documentation. Use AI to accelerate review and surface gaps, conflicts, and risks.
• Integration Analysis: Map systems, data flows, and integration points across the client’s landscape. Define integration requirements, data mappings, and dependencies, and validate them with Engineering.

Account Knowledge and Continuity

• Account Subject Matter Expertise: Serve as Elevate’s long-term business analysis SME on assigned strategic clients. Know each client’s business model, goals, systems landscape, stakeholders, and engagement history across every project and SOW.
• Requirements Continuity: Be the constant on the account as projects start, end, and change teams. Maintain the account knowledge base, including decisions, requirements, roadmap references, and lessons learned, so context is never lost in a transition.
• Client Stakeholder Management: Build trusted relationships with client stakeholders from practitioners to executives. Facilitate requirements workshops and decision sessions, and provide requirements input to steering reviews.

Direction and Requirements Alignment

• Senior Solutions Architect Partnership: Partner with the Senior Solutions Architect to validate Elevate’s strategic direction and architecture against client goals, priorities, and requirements. Analyze day-to-day delivery for requirements alignment, and flag gaps to the Senior Solutions Architect, freeing time for high-leverage solutioning across a broader portfolio.
• Business Goal Alignment: Trace requirements to the client’s documented business goals and success measures. Raise work that drifts from documented goals or requirements to the Senior Solutions Architect and project team, with recommended options.
• Cross-Department Alignment: Keep Consulting, Engineering, and project management aligned on a single, shared understanding of requirements and expected business outcomes through clear documentation and decision logs.

Requirements Management

• Requirements Risk Identification: Identify and escalate requirements-related risks, such as gaps, ambiguity, conflicts, and scope drift against the documented baseline. Partner with project managers, who own schedule and delivery plans, and with the Senior Solutions Architect on resolution.
• Senior Requirements Leadership: Lead elicitation, analysis, and documentation for complex, multi-team initiatives. Own the requirements baseline, traceability, and change control on assigned accounts.

Account Insight and Practice Contribution

• Account Insight: Use deep account knowledge to identify unmet needs and emerging priorities, and bring them to the Senior Solutions Architect and account leadership to inform roadmap and expansion conversations.
• Mentorship and Practice Contribution: Mentor associate Business Analysts, apply the BA standards set by the Senior Solutions Architect as BA role manager, and share AI-assisted workflows, prompts, and reusable assets that raise the bar across the practice.

Expected Outputs

• AI use case briefs that document business value, requirements, and acceptance criteria, validated with Engineering and handed to the Senior Solutions Architect for solution design.
• Technical document and integration analyses, including system context maps, data mappings, interface requirements, and identified gaps and risks.
• Reusable AI-assisted workflows, prompts, and templates that speed up analysis across the account and the practice.
• A living account knowledge base for each assigned client covering business goals, stakeholder map, systems landscape, decision log, and engagement history.
• Requirements and backlog inputs that support the Senior Solutions Architect’s account roadmap and map every major initiative to a client business goal.
• Clear BRDs, user stories, functional specifications, and process models for complex, multi-team initiatives.
• Regular requirements alignment reporting that flags scope and requirements drift against the documented baseline, with recommended actions.
• Requirements traceability and change control from baseline through UAT sign-off.
• Account briefs that get new team members productive on the account quickly.

Required Competencies and Skills

Competencies

• Problem Solving: Breaks down ambiguous business and technical problems, gets to root cause fast, and lands on practical solutions. Knows when to escalate.
• AI Fluency: Uses AI as a daily working tool for analysis, synthesis, and requirements development. Understands its strengths and limits, and validates every output before it reaches the client, and can explain and defend the reasoning behind it without the tool.
• Technical Acumen: Reads technical documentation with confidence; fluent in APIs, integrations, data models, and the SDLC; credible with architects and engineers.
• Strategic Awareness: Connects day-to-day requirements and delivery inputs to the client’s business strategy and the direction set by the Senior Solutions Architect for the account.
• Business Acumen: Understands the client’s industry, value drivers, and operating reality; credible in business outcome conversations with client executives.
• Influence Without Authority: Aligns cross-functional teams and client stakeholders around priorities without direct reporting lines.
• Ownership and Accountability: Takes ownership of requirements and analysis quality on the account. Follows through, closes loops, and raises issues before they become problems.
• Communication and Facilitation: Clear, concise written and verbal communication; runs productive workshops and executive reviews.
• Process and Systems Thinking: Understands how processes, data, and systems interact end to end; models current and future state.

Skills and Abilities

• Hands-on, daily use of Elevate approved AI tools (Claude, Cursor, Atlassian Rovo) to analyze documents, synthesize requirements, and illustrate concepts within Elevate’s AI governance guidelines.
• Working knowledge of AI solution patterns, including retrieval-augmented generation, agents and agentic workflows, tool and MCP integrations, and workflow automation, sufficient to define and validate AI use case requirements with architects and Engineering.
• Ability to read and interpret technical documentation, including API specifications (REST, OpenAPI), data models, architecture diagrams, and vendor documentation.
• Experience defining integration requirements, data mappings, and system interfaces across enterprise platforms (CMS, eCommerce, ERP, CRM, data and analytics).
• Working SQL and data analysis skills to validate assumptions directly against source data.
• Proven ability to serve as the primary Business Analyst on a complex enterprise account across multiple concurrent or sequential projects.
• Expert in requirements elicitation, user stories, acceptance criteria, and requirements traceability.
• Experience contributing requirements input to roadmaps and refining prioritized backlogs tied to business outcomes.
• Strong Agile/Scrum experience, including backlog refinement, with working knowledge of hybrid and waterfall delivery.
• Advanced use of JIRA, Confluence, and other requirements management tools.
• Ability to produce process models, journey maps, capability maps, and current and future state analyses.
• Comfort presenting to, and defending analysis before, director and executive level client stakeholders, reasoning beyond AI-generated output.

Experience and Education

• Years of experience required: 7+ years as a Business Analyst, including 2+ years as the lead or primary BA on a complex, multi-project enterprise account, ideally in a digital consultancy or agency, with demonstrated experience applying AI to solve client or business problems. Experience within Elevate’s delivery model and client portfolio strongly preferred.
• Education level required: Bachelor’s degree in Business, Information Systems, Computer Science, or related field, or equivalent professional experience.
• License or certification required: Anthropic Claude Partner Network (CPN) certification preferred, ideally completed within 60 days of starting in the role. CBAP, PMI-PBA, or Agile/Scrum certifications (CSPO, PSPO, CSM) also preferred.

Values Alignment

• Client Focused: Knows the client’s business deeply and keeps their goals at the center of every requirement, priority, and decision.
• Lead with Integrity: Calls out risk, drift, and trade-offs early and honestly, with clients and inside Elevate.
• Inspire Excellence: Holds a high quality bar for BA work on the account and keeps finding faster, smarter ways to analyze and solve problems with AI.
• Mutual Respect: Bridges business and technical teams, values every function’s perspective, and builds trust across departments.
• Build Together: Connects Consulting, Engineering, and account leadership into one team working toward shared client outcomes.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.

Travel Required

Minimal, for occasional client workshops, planning sessions, and key milestones.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.