Full-time
Customer Operations Representative, French speaking
Posted on 11 July 25 by Kristina Stankeviciene
- Riga, Hybrid
- €1300 - €1950
Powered by Tracker
Job Description
Strategic Staffing Solutions International’s client, is a leading global bank payment company with a footprint in over 30 countries. Headquartered in the UK and supported by offices in Australia, France, Ireland, Latvia, and the US, GoCardless processes over $130B in payments annually for more than 100,000 businesses. Their solutions harness the power of AI and open banking connectivity to help customers make smarter decisions, reduce fraud, and streamline payments across borders.
As a Customer Operations Representative (English & French), you’ll join a diverse, fast-paced environment where your contribution directly impacts the experience of users worldwide. You’ll be on the front line of a product-driven fintech company that's redefining the future of payments.
Responsibilities:
- Be the first point of contact for users and partners, providing high-quality support across multiple channels.
- Guide users through onboarding and account verification processes to ensure compliance and safety.
- Investigate and resolve queries efficiently and professionally, escalating when needed.
- Collaborate with internal teams like Payment Operations, Engineering, and Customer Success to continuously improve the customer journey.
- Build deep product knowledge to support both recurring and one-off payments, including SEPA and open banking solutions.
- Handle daily communication in both English and French with professionalism and clarity.
- Support the optimization of internal tools and support processes.
- 1+ years of experience in a client-facing support or operations role.
- Fluency in both English and French (spoken and written) is essential.
- Strong communication skills with a natural curiosity to dig into customer issues.
- Tech-savvy mindset, with a quick grasp of complex systems and product features.
- Experience using tools like Zendesk, Slack, and Jira.
- Proactive and self-starting attitude – you investigate before escalating.
- Team-oriented with a drive to grow professionally in the fintech space.
- A positive and open mindset towards continuous improvement and change.