Job Description

Responsibilities:

• Support Dutch-speaking patients via phone, web forms, and emails.
• Handle patient inquiries, product/service concerns, and technical issues related to mobile apps, cloud software, and hardware.
• Access and update patient accounts, monitor compliance, and provide technical support and training to patients and healthcare providers.
• Serve as the first point-of-contact for patient support and coordinate with Customer Advocacy.
• Respond to inquiries and complaints via phone and email, provide troubleshooting and training over the phone.
• Document and analyze patient and product data, send replacements and samples, and conduct follow-ups.
• Participate in new product training as required.
• Comply with Quality System standards, regulatory requirements, and patient confidentiality.
• Promote high-quality technical support, achieving agreed service levels.
• Help ensure satisfactory customer survey results.

What Makes You Successful:

• Fluency in English and Dutch (written and oral).
• Knowledge of Windows and Mac OS X, and web browsers (Internet Explorer, Chrome, Safari, Firefox).
• Experience supporting iOS/Android mobile apps and Cloud-based systems.
• Strong troubleshooting and customer service skills.
• Excellent verbal and written communication, listening skills, and empathy.
• Ability to retain detailed information and solve problems efficiently.
• Work independently and collaborate with other departments.

What You’ll Get:

• Comprehensive onboarding and training on the job.
• Additional compensation for Dutch language skills.
• Work in a diverse and inclusive team (45 nationalities).
• Hybrid work model: remote and modern office.
• 5 additional vacation days (+more in specific cases).
• Work from other countries up to 30 days/year.
• Health Insurance (with dependents option).
• Life and Accident insurance.
• 3rd Pillar Private Pension plan.
• Health & Wellness programs (coaching, therapy).
• Fertility, family forming, menopause, men’s health support.
• Regular team-building events.
• Best-in-class training and career development.
• Discounts on restaurants, spas, gyms, and more.
• Fitness app with activity rewards.
• Free parking in city center office.