Job Description

• Application Engineer – Access Control Systems

  Responsibilities for this position may include but are not limited to:

  • Provide IT support for facility access control system (Lenel OnGuard), Identity / Badge management system(s) (AlertEnterprise Guardian/HSC), and integrations with badge readers and surveillance camera systems (Milestone xProtect)

  • Support the security case & investigation management system (Resolver / ISMS) and security forensics analytics

  • Pursue opportunities to simplify architectures, integrations, data models, and workflows currently designed to enable complex requirements around enterprise-wide identity management, badging, and visitor management processes. Advocate business process workflow automation and standardization

  • Document system changes and process flows. Advocate diligent management of change, impact analysis, testing, change management & training, and collaboration with IT stakeholder groups (i.e. Infrastructure group) to ensure reliable releases

  • Use existing governance models to develop business cases, prioritize requests, and plan for implementation. Collaborate closely with business partners to model business data, business processes, and business rules to ensure alternatives have been carefully considered and that the chosen solution meets business requirements and objectives

  • Provide design consulting and configuration for site implementations

  • Work with investigative service teams to provide complex global data analysis to support security investigations

  Required Qualifications:

  • Lenel Silver / Gold / Platinum / Master Certification to access support utilities and engage with Lenel engineering teams

  • Proven experience implementing or supporting large-scale enterprise access control systems and knowledge of relay/PLC logic

  • Programming experience, database modeling, advanced SQL Server querying experience, DB administration, analytics

  • Knowledge of industry trends such as cloud hosting, integration, analytics / data foundations, mobility, and IoT

  Preferred Qualifications:

  • Experience with ServiceNow Incident & Change Management Tool

  • Understanding of typical Information Risk Management controls to ensure cybersecurity, system reliability, and IT compliance

  • Ability to work independently and manage multiple projects simultaneously

  • Strong communication and interpersonal skills