About the Role

As a Product Support Advisor (with German language), you will become an expert in our innovative continuous glucose monitoring (CGM) technology. Our products measure glucose levels in real-time via a sensor, delivering accurate readings directly to smart devices. After comprehensive onboarding and training, you’ll be equipped to provide compassionate guidance and support to patients living with diabetes, as well as to their families and caregivers.

Responsibilities:

• You will be the first point of contact for patients and medical professionals in Germany.
• You will address patient questions, product/service concerns, and troubleshoot technical issues related to Company's devices, mobile apps, and cloud software.
• You will document and analyze patient and product information, send replacements and samples, and perform patient follow-ups.
• You will be the first to learn about our new products and services.
• You will be responsible for educating and training patients and healthcare providers.
• You will collaborate with internal teams to ensure data accuracy and confidentiality of data.
• You will observe quality and regulatory requirements.
• You will contribute to maintaining high satisfaction scores in regular customer surveys.

Requirements:

• You are fluent in German, with strong written and spoken skills, and you have basic proficiency in English.
• You are able to retain detailed information, analyze, and effectively solve problems.
• You are able to communicate effectively and professionally across various channels, including in person, over the phone, via email, and through other business correspondence.
• You are empathetic and a good listener.
• We are team players, and collaboration is key: we support other teams based on workload and resources, so your tasks and responsibilities might vary occasionally. Don’t worry, we’ll provide all the training you need!

Company offers:

• A comprehensive onboarding and training on the job.
• Additional compensation for German language skills.
• Opportunity to work in a diverse and inclusive environment with colleagues representing 45 different nationalities.
• Hybrid working model, offering the flexibility to work both remotely and in a modern, well-equipped office space.
• 5 additional vacation days, with potential for more for parents, students, and other cases with approval.
• Opportunity to work from other countries for up to 30 days per year.
• Health Insurance including reduced premiums available for dependents.
• Life and Accident insurance coverage.
• 3rd Pillar Private Pension plan.
• Health and Wellness programs, including access to online coaching and therapy sessions.
• Fertility, Family forming, Menopause, and Men’s health support services.
• Regular team-building events that foster collaboration and connection.
• Best-in-class training and career development programs.
• Exclusive discounts on restaurants, spas, clothing, gyms, entertainment, and more.
• Access to a fitness tracking app with rewards for staying active.
• Free parking space at the city center office location.