Job Description

As an Inside Operations Representative, you will play a key role in managing various administrative tasks for the German market. You will be responsible for overseeing the entire prescription-to-cash process, ensuring that all administrative procedures run smoothly. Working closely with cross-functional teams, you will help ensure that patients can seamlessly receive products, contributing to our overall operational goals.

Where You Come In:

• • Arrange cost estimates and offers based on prescription information and process orders and cancellations per company policies.
  • Generate opportunities and trigger automatic order creation while processing direct and returned orders.
  • Arrange training through webinars, doctors, or freelancers for new or transitioning patients.
  • Facilitate communication between internal departments.
  • Contact interested parties via email and phone to address case-specific issues.
  • Send needed products to sales representatives and medical facilities following demands and regulations.
  • Accurately update and maintain customer records, transactions, and interactions, ensuring data integrity.
  • Generate and maintain a procedural knowledge base and compile data for management review to identify areas for improvement.
  • Train staff members on operational processes and tools.
  • Support new projects and business initiatives.
  • Undertake any other duties as assigned by management to support the overall objectives of the team and company.

• • • You have strong organizational skills and attention to detail.
    • You are proficient in English and German (at least B2 level).
    • You bring excellent verbal and written communication skills.
    • Your collaboration skills allow you to drive results in a team environment.
    • You are adaptable to changing priorities and tasks.
    • You demonstrate problem-solving skills and the ability to work independently.
    • You are comfortable interpreting reports and following documentation like procedure manuals.
    • You are proficient in using Microsoft Office Suite and have basic knowledge of CRM systems like Salesforce.
    • Your experience with collaboration tools like the Atlassian suite is a plus.
    • You have proven experience in customer support operations or a related field.

What You’ll Get:

• • A comprehensive onboarding and training on the job.
  • Opportunity to work in a diverse and inclusive environment with colleagues representing 45 different nationalities.
  • Hybrid working model, offering the flexibility to work both remotely and in a modern, well-equipped office space.
  • 5 additional vacation days, with potential for more for parents, students, and other cases with approval.
  • Opportunity to work from other countries for up to 30 days per year.
  • Health Insurance including reduced premiums available for dependents.
  • Life and Accident insurance coverage.
  • 3rd Pillar Private Pension plan.
  • Health and Wellness programs, including access to online coaching and therapy sessions.
  • Fertility, Family forming, Menopause, and Men’s health support services.
  • Regular team-building events that foster collaboration and connection.
  • Best-in-class training and career development programs.
  • Exclusive discounts on restaurants, spas, clothing, gyms, entertainment, and more.
  • Access to a fitness tracking app with rewards for staying active.
  • Free parking space at the city center office location.