Job Description

• Basic infrastructure experience/skills
• Windows server experience - linux would be a highly preferred
• Provide predictive and proactive monitoring, issue resolution, and the improved reliability of our Data Center Infrastructure and business critical applications. This includes support for workstations, servers, storage and a variety of software across IT. Provide tier 2 monitoring and support for both Enterprise Infrastructure environments (Client Server, Windows, Linux, Storage, Citrix, IIS, Web/Middleware) and Enterprise Batch Level Support (UAC, or other monitoring platforms).

• Provide proactive and predictive monitoring, support, and problem resolution of all data center infrastructure and software environments, storage, printing, networking, and batch environments.
• Setup/modify, monitor, and track the client server production batch job flows.
• Perform Server Reboots as needed.
• Provide support internally for any technical issues requiring escalation.
• Participates on projects teams to provide support and consultation as needed.
• Assist with monthly patch deployments.
• Participates in ongoing cross-training of technical and process knowledge.
• Review and complete incident, work order, e-Form, and other IT infrastructure related requests.
• Lead and participate in major incidents and disaster recovery exercises.
• Assists in determining, planning, and implementing necessary changes to the IT infrastructure as needed.
• Develop and promote standard processes and procedures.
• Identify and implement automation opportunities.

• Bachelor's degree in computer science or related field
• In addition to required degree, 1-year related work experience
• In lieu of bachelor's degree(s) AND 1 year(s) related work experience listed above, High School/GED AND 3 year(s) related work experience

• Strong Collaboration and Customer service skills
• Strong interpersonal skills with the ability to work effectively in a team environment
• Proficiency with Microsoft Office tools.
• Highly motivated, flexible, and full of initiative.
• Ability to lead amongst peers to fulfill requests and resolve issues.
• Ability to analyze, resolve, and document problems and resolution
• Strong Written and Verbal communication skills

• Virtualization Technologies (VMware, Citrix).
• Windows server and desktop operating systems.
• Linux and UNIX server operating systems.
• Storage Area Network Infrastructure.