Job Description

Job Title: Loan Operations Analyst

Location: Dallas, TX

Duration: 18 months

Pay Rate: $23/HR (W2 Only)

Job/Role Description:

• This role helps support our client's Mortgage Loan Trading and Structured Finance desks within the Global Banking & Markets division.
• This position will provide support on the acquisition, monitoring, reporting, and disposition/securitization of loans purchased and/or originated from different business platforms.
• This position will ensure high quality service delivery through responsiveness to internal and external stakeholders, crisis management, and adherence to service levels and risk metrics.
• Perform service and monitoring support for a portfolio of syndicated and bilateral financing facilities
• Perform initial investigation and resolution for cash and position discrepancies with agent banks and transfer agents
• Troubleshoot complex and multifaceted transactions such as large purchases, acquisitions, and securitizations of Residential/Commercial Real Estate/Consumer pools of loans
• Provide 90% of resolved issues on first touch
• Perform escalation of complex issues to higher tier support groups, legal, tax, and technology partners based on escalation process when unable to resolve the issue
• Provide technical and operational support on initiatives supporting warehouse infrastructures
• Accurately log and document all activities and transactions in applicable tracking systems
• Identify opportunities for improvement in the monitoring and reporting tools and processes
• Provide planning and collaboration with Mortgage Loan Trading and Structured Finance teams in New York, London, Bengaluru, and Asia
• Report key risk indicators (KRIs) and other performance metrics to management

Required Qualifications

• Bachelor’s degree or equivalent in Finance, Economics, Business, Math, or Accounting
• Prior experience with a large financial institution, preferably in mortgage banking or a related financial industry
• Experience with syndicated and bilateral financing facilities
• Experience with loan trade settlement and complex legal document review
• Experience with asset-backed portfolios across consumer, student, solar, auto, and residential asset classes a plus
• Experience with Tableau or BI tools a plus
• Experience in advanced Excel functions and data analysis
• Experience with regulatory reporting as it relates to the bank loans industry
• Well versed in crisis management and root cause analysis techniques
• Previous experience in vendor and relationship management preferred
• Experience working in a team-oriented, collaborative environment
• Proven analytical and problem-solving abilities
• Strong interpersonal, written, and oral communication skills
• Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations
• Highly self-motivated and directed
• Strong organizational skills
• Keen attention to detail
• Strong customer service orientation