Job Description

Job Title: Commercial Loan Operations Specialist

Location: Chandler, AZ (Hybrid)

Duration: 6 Months + Possibility to Extend and/or Convert to FTE

Pay Rate: $31/hr (W2 Only)

Job/Role Description:

• This role supports day-to-day operations within Commercial Lending as the organization converts systems from AFS to LoanIQ.
• Perform booking and funding of commercial loans in the LoanIQ system to maintain accurate and timely production processing.
• Respond to requests from other Lines of Business (LOBs) to post funds in internal systems and handle money movement activities.
• Assist in reducing the learning curve of LoanIQ adoption among staff while production continues during the transition.
• Ensure high-quality service delivery through accurate transaction execution, responsiveness to operational requests, and adherence to service standards.
• Troubleshoot issues related to loan booking, funding, and LoanIQ system functionality.
• Provide operational support on inquiries and requests from internal stakeholders and other LOBs.
• Accurately log and document loan transactions, funding activities, and support interactions.
• Identify opportunities for process improvement during the system conversion and LoanIQ adoption.
• Collaborate with cross-functional teams to facilitate smooth adoption and provide guidance on LoanIQ processes.
• Report key performance metrics related to loan operations and system adoption progress to management.

Required Qualifications

• Proficiency in LoanIQ required
• Experience with commercial loan booking and funding operations
• Strong understanding of commercial loan credit agreements and documentation
• Knowledge of AFS is a plus
• Experience supporting system conversions or migrations in a lending or financial operations environment preferred
• Proven analytical and problem-solving abilities with strong attention to detail
• Strong interpersonal, written, and oral communication skills
• Ability to prioritize and execute tasks in a high-pressure environment
• Highly self-motivated and directed with strong organizational skills
• Ability to work effectively in a hybrid work model and collaborative, team-oriented environment
• Strong customer service orientation