Job Description

Creative Operations Specialist

Education and skill requirements: 

• Bachelor’s degree in marketing, Design, Project Management, Business, or a related field, or equivalent experience.
• 2–4+ years of experience in creative operations, project management, trafficking, or creative services.
• Experience working with creative, design, or marketing teams; agency or retail media experience is a plus.
• Familiarity with digital creative development across channels such as social, video, onsite, and offsite media preferred.
• Strong organizational skills with the ability to manage multiple projects and priorities simultaneously.
• Clear, effective written and verbal communication skills with a collaborative mindset.
• Proficiency in project management and collaboration tools (e.g., Workfront, com, Figma, Microsoft Office, PowerPoint).
• Detail-oriented, proactive problem solver who remains calm and organized in a fast-paced environment.
• Passion for creative excellence, operational rigor, and supporting high-performing creative teams.

GENERAL SUMMARY & SCOPE

• The Creative Operations Specialist, Media Creative plays a critical role in supporting the day-to-day operational excellence of the Media Creative team. This role partners closely with the Creative Operations Manager to ensure creative projects are efficiently briefed, planned, tracked, and delivered on time across paid and retail media channels.
  
  
• This individual is highly organized, detail-oriented, and collaborative—serving as a key connector between Creative, Sales, Account Management, Production, and external partners. The Specialist helps translate business needs into clear, actionable workflows, supports intake and briefing processes, manages timelines and tracking, and ensures consistent communication throughout the creative lifecycle.

PRINCIPAL DUTIES & RESPONSIBILITIES

• Support end-to-end creative operations across Media Creative projects, including intake, briefing, timelines, resourcing support, and delivery tracking.
• Assist with the creative intake and briefing process by gathering required information, reviewing submissions for completeness, and flagging gaps or risks to the Creative Operations Manager.
• Build, maintain, and update detailed project timelines, status documents, and tracking reports to ensure milestones are clearly defined and met.
• Orchestrate day-to-day project activities, ensuring tasks move efficiently through each stage of the creative workflow.

• Coordinate communication between internal Creative teams, cross-functional partners, and agency or freelance resources to support a smooth, frictionless process.
• Organize, schedule, and support internal status meetings, standups, and reviews; capture notes, action items, and follow-ups.
• Communicate creative best practices, requirements, and guidelines to partners as directed, helping reinforce consistency and quality across deliverables.
• Escalate potential risks, timeline challenges, or resourcing conflicts early to the Creative Operations Manager.

• Maintain accurate project tracking within creative operations tools (e.g., Workfront, Monday.com, Microsoft Office).
• Support the ongoing improvement of workflows, templates, and SOPs in partnership with Creative Operations leadership.
• Assist with organizing and maintaining creative documentation, process resources, and pitch or partner-facing materials.