ServiceNow Specialty Software Engineer – Service Catalog & Agentic AI

Locations:

• San Francisco, CA (preferred)
• Las Colinas / Irving, TX
• Charlotte, NC
• Phoenix, AZ

Schedule: Hybrid
Payrate: Competitive
Type: 12 Month Contract-to-Hire
Interview Process: 1 Round Panel Interview (MS Teams)

Position Overview

Seeking an experienced ServiceNow Specialty Software Engineer to support enterprise IT Asset Management initiatives with a strong focus on Service Catalog development, workflow automation, integrations, and AI-assisted platform capabilities.

This role requires a highly technical engineer with deep hands-on experience in ServiceNow development, Agile delivery, automated testing, API integrations, and modern AI-assisted engineering practices. The ideal candidate will help design, develop, and enhance scalable ServiceNow solutions while partnering closely with cross-functional engineering teams.

Key Responsibilities

• Design and develop ServiceNow Service Catalog solutions including:
  • Catalog items
  • UI forms
  • Workflows
  • Integrations
• Build and maintain scalable ServiceNow applications using scripting, business rules, and application development best practices
• Participate in Agile ceremonies including:
  • Sprint planning
  • Daily standups
  • Reviews
  • Retrospectives
• Implement features based on user stories and acceptance criteria
• Perform unit testing and support end-to-end SDLC activities including development, testing, deployment, and release management
• Manage update sets and coordinate code promotion across environments
• Troubleshoot and resolve production issues, conduct root cause analysis, and implement fixes
• Collaborate with engineering teams during technical reviews and developer discussions
• Leverage AI-assisted development tools to accelerate coding, testing, troubleshooting, and analysis
• Ensure AI usage aligns with enterprise security, compliance, privacy, and ethical standards

Required Qualifications

• 5+ years of overall software engineering or ServiceNow development experience
• 3–5 years of hands-on ServiceNow development experience
• Strong expertise with:
  • ServiceNow Service Catalog
  • Business Rules
  • Scripting
  • Application Development
• Experience working with Yokohama version or newer
• Experience with:
  • ServiceNow ATF scripting
  • Automated testing tools
  • REST APIs
  • JSON integrations
  • API development
• Strong JavaScript development skills
• Experience with:
  • React
  • Angular
  • Bootstrap
  • CSS
  • HTML
• Experience working within Agile and Scrum environments
• Must possess:
  • ServiceNow CSA Certification
  • ServiceNow CAD Certification
• Experience using:
  • NowAssist Agentic AI
  • AI-assisted engineering tools such as GitHub Copilot

Preferred Qualifications

• Experience with:
  • ServiceNow ECPro
  • Portal development
  • Catalog Builder
  • Citizen developer frameworks
• Knowledge of:
  • ITSM
  • CMDB
  • Workspace
  • Survey
  • Report Analytics
• Experience with orchestration and integration tools such as:
  • Apigee
  • Ansible
  • ESGA
  • Amelia
• Strong understanding of enterprise platform governance and release management

Ideal Candidate Profile

• Strong hands-on ServiceNow engineer with modern platform expertise
• Comfortable balancing development, testing, troubleshooting, and production support
• Experienced with enterprise-scale ServiceNow implementations
• Strong communicator who collaborates effectively across technical teams
• Forward-thinking engineer who embraces AI-assisted development and automation
• Able to work in fast-paced Agile enterprise environments