Job Description

STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING! 

Strategic Staffing Solutions is hiring multiple Customer Resolution Specialists for a contract opportunity with one of our largest clients located in Detroit, MI!

Title: Customer Resolution Specialist I (multiple openings)
Location: Detroit, MI (Remote after initial onsite training)
Duration: 6+ Months W2 contract role
Pay Rate: $20-22/HR
Shifts: 4 days/week; apprx. hours 9am – 7pm; Flexible schedule

Job Summary 

As an entry level professional in Customer Care, the main accountabilities are answering incoming customer phone calls and resolving customer inquiries related to turn-on and disconnection of services, electrical and gas outages, and gas leaks. 

Key Accountabilities 

• Initiate and respond to customer inquiries related to various products and services.
• Gather and analyze current and historical data from customer records to respond to service requests and inquiries. 
• Follow-up with key contacts within Customer Care and other departments to ensure timely resolution of complaints, inquiries and requests. 
• Conduct customer business within Michigan Public Service Commission rules and established guidelines. 
• Process customer payments per established guidelines. 
• Communicate with customers effectively and accurately. 

Qualifications: 

• High school diploma, or equivalent, with two years of experience in a customer contact professional environment
• OR-  Henry Ford College Customer Service Professional Certificate with one year of experience in a customer contact professional environment
• OR-  Associate degree, or above, with one year of experience in a customer contact professional environment  

Additional requirements: 

• Must obtain an evaluation of "recommended" on the clerical and human relations portions of the customer representative tests.
• Must have intermediate oral and written communication skills, including a good speaking voice and solid use of proper business grammar. 
• Must demonstrate a working proficiency in relevant computer applications within multiple corporate applications and data management tools and systems. 
• Must pass Department of Transportation (DOT) drug & alcohol testing and a satisfactory physical examination. 
• Must be flexible to work shifts and extended periods of overtime that may include weekends and holidays. 
• Maintain an internet access at a home location with at least 20 mbps 

*Beware of scams. S3 never asks for money during its onboarding process