Job Description

ServiceNow Data Analyst 
Charlotte, NC
12 Months Contract
Pay: $48 per hour.

Job Summary

We are seeking a detail-oriented CMDB / ServiceNow Analyst to support configuration data quality, CI relationship management, and operational data governance initiatives. This role will partner cross-functionally with IT, asset management, and operational teams to ensure accurate CMDB data, support lifecycle remediation activities, and maintain documentation and knowledge repositories. The ideal candidate will have hands-on ServiceNow CMDB experience, strong analytical skills, and the ability to support or lead operational initiatives.

Key Responsibilities

• Maintain and improve ServiceNow CMDB data quality, including CI relationship validation and governance.

• Support and participate in CSDM alignment and implementation activities.

• Perform metadata ownership review and certification support.

• Maintain and update knowledge base articles, documentation, and internal wiki resources.

• Support Application Lifecycle Management (ALM) activities including Sunrise/Sunset tracking and remediation.

• Assist with operational data remediation initiatives and continuous improvement efforts.

• Support or lead operational and data governance projects.

• Collaborate with cross-functional teams including IT Operations, Asset Management, and Data Governance.

• Support dashboard reporting and data analysis (Power BI experience is a plus).

Required Qualifications

• Hands-on experience working with ServiceNow CMDB

• Experience supporting CI data quality and relationship mapping

• Familiarity with Common Service Data Model (CSDM)

• Experience supporting metadata certification and data ownership processes

• Experience supporting ALM lifecycle activities

• Strong analytical and problem-solving skills

• Strong attention to detail

• Strong cross-functional collaboration skills

• Strong verbal and written communication skills

Required Skills & Experience

Core Experience

• 5+ years of relevant IT, CMDB, or data analyst experience

• ServiceNow CMDB administration or support experience

• Operational process and remediation support experience

Technical Skills

• Microsoft Office (Word, Excel, PowerPoint) – 4–6 years

• Agile Methodologies – 1–2 years

• ALM (Application Lifecycle Management) – 2–4 years

• Data Management / Data Analysis – 2–4 years

• Data Governance Concepts – 1–2 years

• Data Integrity / Data Lineage – 1–2 years

• Jira / Confluence – 1–2 years