Job Description

Process Ops Manager 
Location: Richmond, VA (Onsite Monday–Friday)
Duration: ~12 Months

Position Overview

We are seeking a detail-oriented Project & Process Coordinator to support the Interview Strategy & Logistics Delivery and Operations team. This role is responsible for managing the interviewer experience by ensuring interviewers are properly trained, certified, and compliant with program requirements.

In addition, this position plays a key role in maintaining and enhancing process documentation, auditing existing materials for accuracy, and developing new resources where gaps are identified.

The ideal candidate thrives in structured, process-driven environments and brings strong organizational skills, documentation experience, and operational discipline.

Key Responsibilities

Interviewer Enablement & Compliance

• Manage the lifecycle of interviewer training and certification programs

• Coordinate and track enrollment, completion, and compliance of required training modules

• Maintain accurate records of certified interviewers

• Audit training completion data and generate compliance reports

• Identify gaps and drive corrective action

• Serve as a point of contact for interviewer inquiries related to training, certification status, and logistics

• Escalate complex issues to appropriate stakeholders

Process Management & Documentation

• Own and maintain the operational documentation library

• Conduct periodic audits to ensure documentation accuracy, relevance, and compliance with current standards

• Collaborate with stakeholders to update documentation in response to policy, system, or strategic changes

• Identify documentation gaps and develop new SOPs, job aids, training guides, and FAQ resources

• Ensure resources are clear, accessible, and user-friendly

Project Support & Operations

• Provide coordination and administrative support for team initiatives

• Track timelines and manage deliverables

• Organize meetings and maintain project visibility

• Suggest improvements to existing processes, tools, and workflows

• Support continuous improvement initiatives to enhance operational efficiency and interviewer experience

Minimum Qualifications

• 2–4 years of experience in project coordination, recruitment operations, or a process-driven operational role

• Proficiency in Google Workspace (Google Sheets, Docs, Slides, etc.)

• Ability to commute onsite in Richmond, VA Monday–Friday

Ideal Qualifications

• Strong time management, prioritization, and organizational skills

• Proven ability to work independently and within cross-functional teams

• Excellent communication and stakeholder management skills

• High level of personal ownership, discretion, and flexibility

• Strong analytical and problem-solving capabilities

• Ability to adapt quickly to new systems and process changes

• Exceptional attention to detail

This is an excellent opportunity for a process-focused operations professional who enjoys documentation integrity, compliance tracking, and improving structured workflows within a high-impact team.