Job Description

We're hiring a ServiceNow Analyst (Junior level) for a great hiring manager we know well.  Please send resume and rate expectation for immediate consideration for these roles and other opportunities!

W2 pay rate: $70,000-$90,000/hr with 16 accrued paid days off plus 10 paid holidays- Medical benefits optional - our client does not allow c2c or 1099 consultants so you will be a W2 employee of Strategic Staffing Solutions.
1 year contract with opportunity for extension and conversion 
Hybrid/Remote - 4 days per week onsite in North Tampa, FL and 1 day per week working remotely
Start date: 3/16

Note from our manager:  seeking a ServiceNow Analyst to work on catalog items, workflows, and minor enhancements

Overview

We are seeking a ServiceNow Analyst to join our expanding ServiceNow Platform team. This role will focus primarily on the ITSM product suite, while also supporting and enhancing ITOM, SecOps, SAM, NOW App Engine, Automation Engine, and ServiceNow Workflow Data Fabric.

You will collaborate with IT and business teams to gather requirements, implement platform enhancements, and provide day-to-day operational support. As the platform continues to evolve, you will help ensure it remains secure, efficient, and aligned with enterprise business goals and values.

This is an excellent opportunity to grow your ServiceNow expertise within a dynamic team of administrators and developers while making a meaningful impact on NSPI’s enterprise digital strategy.

Key Responsibilities

• Administer and configure ServiceNow foundational platform capabilities and Employee Center.
• Manage and support the ITSM product suite, including:
  • Incident Management
  • Problem Management
  • Change Management
  • Request Management
  • Service Catalog
  • Service Level Management
  • Asset Management
  • Software Asset Management (SAM)
  • Knowledge Base
• Collaborate with ITSMO process owners, IT teams, and business stakeholders to gather requirements, design solutions, and implement platform enhancements.
• Troubleshoot and resolve ServiceNow platform issues, including:
  • Configuration errors
  • Integration problems
  • Workflow failures
  • Performance concerns
• Create, maintain, and optimize reports and dashboards for end users and leadership.
• Ensure platform security by managing user roles, access controls, and adhering to security best practices.
• Document configurations, changes, and processes to maintain knowledge consistency across teams.
• Support development and maintenance of integrations between ServiceNow and other enterprise systems.
• Stay informed on ServiceNow product roadmap, new features, and best practices; recommend platform improvements and drive automation opportunities.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related discipline (or equivalent practical experience).
• Minimum 3 years of hands-on experience in ServiceNow administration or a similar role (ITSM, ERP, CRM platforms).
• In-depth, current knowledge of ServiceNow ITSM modules, including:
  • Service Catalog
  • Change Management
  • Incident Management
  • Problem Management
  • Knowledge Management
  • CMDB
  • User Management
  • Asset Management
• Strong troubleshooting and problem-resolution skills.
• Experience working in Agile environments.
• Experience in a large enterprise or complex organizational environment.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist.
• Exposure to JavaScript and experience building workflows or automation within ServiceNow.
• Experience supporting modules beyond ITSM (e.g., ITOM, SecOps, custom applications).
• ITIL v4 or v3.2011 Foundation certification.

Please send resume and rate expectation for immediate consideration for these roles and other opportunities!