Job Description

Pharmacy Support Center Specialist

Location:  Detroit, MI 48243 / Hybrid Position
Duration:  10 Month Contract
Pay: $18-20/hr W2

Description:
This Pharmacy Technician Role is within a remote contact center. We service heath care members and providers.
Our goal is to handle inbound mail related to M3P program, as well as Member and Provider inquiries concerning benefits and coverage determinations. Our timeframes are extremely tight (urgent 24 hours, standard 72 hours).

A. Work Hours
• Monday thru Friday 8:30am and as late as 5pm in office days. On-site on a rotational basis. Schedules are subject to change based on business needs. Help desk is opened Mon. – Fri. 8am to 6pm.
• Peak Season Oct. to Mar.
• Schedules are based on seniority and company needs

Top 3 Required Skills/Experience – The most important must-have skills.
• Retail Pharmacy experience – at least 2 years
• Good computer skills (Typing, outlook, excel, etc)
• Good fundamental knowledge of drug names and drug classes

Required Skills/Experience – The rest of the required skills/experience.  Include:  
• Exceptional Customer Service
• Detail Oriented
• Ability to multi-task
• Willingness to accept change

Preferred Skills/Experience – Optional but preferred skills/experience.  Include: 
• Call center experience
• CMS knowledge

Education/Certifications – Include: 
• CPhT preferred (Certified Pharmacy Tech licensed)