Job Description

STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING!

Field Technician
Monroe, MI (Onsite/Field)
W2 contract role
12 Months then eligible for Contract renewal

Job Description: 
In field technical support of various IT devices and supporting infrastructure.

Key Accountabilities

• Configuring devices to connect to a network and resources - setting up security policies, user profiles, and network access.
• Basic Troubleshooting
• Primary Applications (Windows II)
• Mapping within Primary Applications
• Imaging
• Reoccurring Database updates
• Desktop Apps (MDT Diagnosis Tool, MDT Printer set up, Mappoint, GT Viewer)
• General device repair (Replacement of CMOS, hard drive, screen protector, main battery, internal modem, internal GPS replacement)

Preferred

• Efficient organizational skills and Information gathering skills.
• Min 2-year experience supporting Windows II
• Work as a team member and support multiple clients.
• Intermediate problem-solving skills.
• Intermediate computer skills (word, excel).

Other Requirements

• Intermediate written and presentation communication skills.
• Valid driver’s license and insurance
• Reliable transportation which can carry 300 lbs.
• Customer support skills and phone skills.
• Knowledge and familiarity with PC setup and installation of software.
• Provides 24 x 7 trouble response when needed.
• Passes initial Department of Transportation (DOT) drug screens and random drug testing

Minimum Education & Experience Requirements

• Associates degree in related field and 1-2 years’ experience or a High School diploma or GED and 3-5 years prior experience

*Beware of scams. S3 never asks for money during its onboarding process