Job Description

STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING!

Strategic Staffing Solutions is currently looking for a Business Execution Administrator, a W2 contract opportunity with one of our largest clients!

Candidates should be willing to work on our W2 ONLY, NO C2C

Training: Training includes approximately one week of classroom instruction followed by two weeks of screen sharing and on-the-job learning.

The top three qualities we are looking for are: Ideal candidates have experience navigating multiple systems, managing caseloads, and communicating professionally in writing

• Reading comprehension
  
• Research-driven (but also efficient with conducting research)
  
• Case Management experience

About the Role:

The Unclaimed Property Service Delivery team handles inquiries related to dormant/inactive bank accounts and uncashed cashier s checks that may qualify as unclaimed property after the state-defined dormancy period. This role pulls inquiries from a queue, researches property status across multiple systems, responds through written correspondence, and manages each case through full resolution

Desired qualifications include experience resolving and working through basic to moderate internal or external inquiries using independent critical thinking, strong customer service experience with written communications, and prior experience in case load management. Previous experience with Hogan, OIB, and working cases in Pega is a plus.

In this contingent resource assignment, you may: Support Business Execution; proactively seek ways to improve processes. Perform moderately complex administrative support tasks. Receive direction from supervisor and escalate non-routine questions. Interact with client personnel on a range of information.

Required Qualifications: 2+ years of administrative or business support experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.

Responsibilities

• Experience resolving and working through basic to moderate internal or external inquiries using independent critical thinking
• Strong customer service experience with written communications
• Prior experience in case load management
• Excellent verbal, written, and interpersonal communication skills
• Processing and performing thorough research to resolve internal or external inquiries
• Ability to take on a high level of responsibility, initiative, and accountability
• Experience working in an email production support environment
• Intermediate Microsoft Office (Outlook, Excel, Word, PowerPoint, Microsoft Teams, OneNote) skills
• Ability to navigate multiple applications, systems, and document types
• Previous experience with HOGAN, PEGA, and OIB is a plus

Other Desired Qualifications:

• Ability to grasp business issues quickly, recommend solutions, and drive for resolutions.
• Prior experience with Unclaimed Property

 “Beware of scams. S3 never asks for money during its onboarding process.”