Job Description

Job Title: Receptionist
Location:  Boston, MA   ***On-Site Required***
Duration: 12+ Months
Pay Rate: $21/hour

Hours of Operation:
Monday–Friday, 7:30 AM – 4:00 PM (30-minute unpaid break)
Excludes company holidays

Position Overview

The Receptionist serves as the first point of contact for clients, visitors, and employees, delivering a professional, welcoming, and secure front-desk experience. This role requires strong customer service skills, attention to detail, and the ability to multitask in a corporate environment while adhering to professional standards and security protocols.

Key Responsibilities

• Greet and welcome visitors and callers with a professional, friendly, and service-oriented demeanor
• Maintain best-in-class telephone etiquette and hospitality standards
• Provide guidance and assistance to clients, guests, and colleagues
• Register all incoming visitors and immediately notify hosts via phone or email
• Issue visitor and temporary Access Control ID badges and maintain accurate logs
• Update employee and contractor access profiles in the Genetec Enterprise Security System
• Assist walk-in clients by contacting service representatives or managers onsite
• Build rapport with guests while managing multiple tasks simultaneously
• Maintain a clean, organized, and professional reception area at all times
• Enforce desk standards, including no eating or drinking at the reception desk
• Provide administrative support as directed

Facilities & General Services Support

• Coordinate with onsite or external caterers for food delivery, setup, and cleanup
• Notify Facilities of maintenance needs (lighting, spills, furniture, walls, millwork, etc.)
• Submit building-related issues to the landlord via Aware work orders (restrooms, elevators, etc.)
• Monitor entry doors for proper operation and report malfunctions promptly
• Monitor CCTV for unusual activity or security concerns and escalate immediately
• Participate in annual evacuation drills and assist Facilities with coordination and recordkeeping

Mail & Deliveries

• Provide access and coordination for mailroom and courier deliveries (USPS, UPS, FedEx)

Required Qualifications

• Proficiency in Microsoft Office
• Strong organizational and multitasking skills
• Excellent communication and customer service skills
• Ability to maintain professional appearance, grooming, and demeanor
• Dependable, punctual, and detail-oriented

Preferred Qualifications

• CPR and First Aid certification