Job Description

STRATEGIC STAFFING SOLUTIONS HAS AN OPENING!

Job Title: Genesys Developer
Location: Charlotte, NC; **On-Site Required***
Work Type: Contract  - W2
Duration: 12+ Months ---Start Date Jan 12 2026

Position Overview

We are seeking a highly skilled Genesys Developer to support and enhance our Genesys Cloud contact center platform. This role is responsible for ensuring reliable 24/7 contact center operations while driving innovation through integrations, automation, and AI-enabled solutions.

The ideal candidate will have hands-on Genesys Cloud development experience, strong API/integration skills, and the ability to collaborate effectively with IT teams, vendors, and business partners in a hybrid environment.

Key Responsibilities

• Manage, support, and maintain the Genesys Cloud platform to ensure stable, reliable 24/7 contact center operations.
• Architect, design, and integrate internally developed AI applications with the Genesys Cloud platform using RESTful APIs.
• Design, implement, and optimize bot flows to improve customer experience and operational efficiency.
• Plan and execute deployments of new features, enhancements, and updates within Genesys Cloud.
• Troubleshoot platform, integration, and performance issues in collaboration with internal teams and external vendors.
• Develop and maintain technical documentation and job aids to support operational teams.
• Identify and implement technology-driven efficiencies to optimize contact center performance.
• Communicate technical changes, risks, and updates clearly to IT leadership and business partners.
• Support business stakeholders in developing and maintaining a strategic roadmap for contact center technology.

Required Qualifications

• Extensive hands-on experience with Genesys Cloud and contact center operations.
• 5+ years of software development experience, including 2–3+ years of Genesys development experience.
• Strong experience with integration and API development (RESTful services).
• Proven troubleshooting and problem-solving skills in complex production environments.
• Excellent written and verbal communication skills.
• Ability to work collaboratively in cross-functional team environments.
• Experience creating technical documentation and operational job aids.
• Strong understanding of contact center technologies and industry best practices.
• Familiarity with project management methodologies.

Desired Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• IT administration and management experience with Aspect / Alvaria workforce management systems and/or Intradiem.

Additional Information

• Candidates must be local to Charlotte, NC due to hybrid work requirements.
• This role plays a critical part in maintaining, modernizing, and optimizing enterprise contact center capabilities.