Job Description

STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING!

IT Technician
Detroit, MI (Hybrid/onsite T, W, Th)
W2 contract role
12 Months then eligible for Contract renewal

Job Summary

The IT Technician performs a variety of routine to moderately complex tasks to support the stable operation of various in- house IT environments. Diagnoses, resolves and documents IT problems in a timely fashion. Assists in implementing changes to IT systems/networks. Shares technical knowledge within the group.

Key Accountabilities

• Assists in the identification, analysis, resolution and implementation of solutions that assist clients in performing critical business functions.
• Utilizes appropriate tools in order to monitor, install or repair a variety of IT-related equipment.
• Provides planning and time estimates for work assignments.
• May be required to participate in the writing of reports, documentation and technical proposals.
• Works as a team member and utilizes team building skills when working with teams.
• May assist with formal or informal presentations.
• May assist with the development of training and information materials.
• May aid in establishing benchmarks related to performance metrics.
• Promotes continuous improvement philosophy and methodology that results in a continuous improvement culture within Information Technology. May utilize a variety of Operating System principles and tools to facilitate effective solutions that improve process design in all areas of the business.

Requirements

• Communicates effectively both orally and in writing with individuals at all levels of the Corporation.
• Solid customer support skills and telephone skills.
• Strong analytical, organizational and problem solving skills.
• Must have the ability to recommend and participate in solution implementation in area of responsibility.
• Understanding of IT industry e.g emerging technologies, industry standards, support services, architectures, systems design, and systems integration and demonstrated knowledge of area of responsibility and accepted IT processes.
• Ability to follow defined processes and procedures.
• Ability to work in a team, project and/or matrixed structure, supporting multiple clients and multiple assignments.
• May be required to perform shift work alone/with limited supervision including weekends and holidays.

Preferred Qualifications

• Degree in an Information Technology related field.

*Beware of scams. S3 never asks for money during its onboarding process