Job Description

STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING! 

Strategic Staffing Solutions is currently looking for a PC Support Tech for a contract opportunity with one of our largest clients located in Kansas City, MO!

Title: PC Support Tech
Location: Kansas City, MO (Onsite required)
Duration: 12+ Months W2 contract role
Pay Rate: $22.82 - $26.17/hour
Work Hours: M–F 8am - 5pm (Other hours as required)

Primary Duties and Responsibilities:
Primary functions include end user support, conference room equipment support, and IT Walk-Up general technical support. This individual must be capable of delivering effective support to end users for all desktop and workstation-related needs. The role requires a basic troubleshooting understanding of laptop and desktop endpoints, printing devices, smart phones, and tablet devices.

Education and Experience Requirements:

• Working knowledge of Windows 11, Microsoft Office and Office 365 is required.
• Must be familiar with maintaining laptop and PC hardware, laser printer hardware, iOS, and Android.
• Must have 1-3 years of experience with in-person support within IT.
• Prior experience in a technical support role OR Industry-recognized certifications / education preferred.
• Must be able to clearly communicate technical issues to end users.
• Sound knowledge of Active Directory, Entra ID, and Intune solutions
• Be readily available to assist end users either through Chat, Email, Phone, and in person.
• Good understanding of prioritizing incidents and ticketing systems.
• Working knowledge of desktop operating system.
• Communicates effectively with all levels of employees, both technical and non-technical.
• Works effectively in a team environment.
• Makes sound decisions with general guidance.

*Beware of scams. S3 never asks for money during its onboarding process