Job Description

DCS  Analyst

New York NY 

6 months

Pay: 

The Client Services team serves as a single point of contact support model for clients. The primary responsibility of the team is to offer day to day support for our clients and strategically partner with them to enhance overall service levels. The team acts in partnership with a wide variety of groups across the firm globally, with daily interaction across other Operations teams, Technology, Legal, and Compliance as well as with Business Leadership for the businesses that we support. Operations are heavily involved in new product initiatives and process improvements to streamline our support model. The role provides plenty of opportunities to work in a dynamic team and to contribute to providing an outstanding client experience. It is a fantastic opportunity for someone who is motivated, ambitious and excited about contributing to our business and as part of a team who are responsible for driving change within a demanding and complex environment.

Responsibilities

• Build, maintain and enhance client relationships with new and existing clients
• Provide clients with a single point of contact for a wide range of operational issues and account management queries, including addressing execution and position breaks
• Educate clients on enhancements available.
• Compile and analyze metrics to assess client efficiency & experience to identify and drive improvement
• Liaise with Core Operations groups such as Trade Management, Income & Expense, Central Accounts Group and Control to resolve queries. Interact with the Business, Sales, Legal and Compliance teams to ensure that commercial opportunities can be facilitated under controlled conditions
• Work independently, or with team members and management, on strategic projects and process improvement initiatives to reduce risk and/or improve client service delivery Basic Qualifications

Ideal candidate will have worked in a Client Service position previously or have worked in a trade / post trade environment and have a demonstrated service skillset