Job Description

Job Title: Claims Servicing Processor

Location:  San Antonio, TX
Duration:  12 Month Contract
Pay:  $20-22/hr W2

Position Summary

The Insurance Operations Specialist is responsible for executing a variety of back-office functions that support core insurance processes, including new business setup, agency management, claims processing, underwriting support, and policy servicing. This role requires strong attention to detail, a solid understanding of insurance operations, and the ability to ensure accuracy and compliance across all business functions.

Key Responsibilities

• Perform back-office operational activities aligned with insurance services functions such as new business, policy servicing, underwriting, and claims.

• Gather and collate information related to new accounts or renewals to support premium assessments.

• Assist agencies with licensing, onboarding, and training requirements while resolving related queries promptly.

• Support claim settlements by reviewing payments for discrepancies (e.g., duplicates, incorrect payees) to ensure accurate administration of claims.

• Conduct screening and due diligence of applications to identify missing or incorrect data, then review and upload information into file management systems for underwriter support.

• Ensure premium application aligns with customer preferences and policy terms (e.g., risk classifications, equity distributions).

• Support underwriting and post-underwriting reviews, including exception handling and coordination with analysts.

• Perform various policy servicing activities such as renewals, policy changes, disbursements, reinstatements, loan processing, and certificate reissuance.

• Oversee risk classification processes in compliance with company policies and procedures.

• Assist the Process Lead in workflow management, task prioritization, and work delegation.

Qualifications & Skills

• Bachelor’s degree in Business Administration, Finance, Insurance, or related field (preferred).

• 2+ years of experience in insurance operations, back-office processing, or related support functions.

• Working knowledge of insurance processes such as policy administration, underwriting, and claims.

• Strong analytical, organizational, and problem-solving skills.

• Proficient in MS Office and familiar with file/document management systems.

• Excellent communication and customer service skills with the ability to manage multiple priorities in a fast-paced environment.