Job Description

Job Title: SAP Business Solutions Analyst

Location: Tampa, FL 33607 (Onsite M–F 8–5, rotating early/late shifts; hybrid after initial period)
Duration: 6 months contract-to-perm potential
Pay:  $35-42/hr W2 ONLY

Short Description:

Support customer service operations by triaging incidents, managing requests, testing, and helping deliver technology solutions (primarily SAP CRMB/IS-U, ServiceNow, and related systems). Entry- to mid-level positions available, with growth from Specialist I (entry-level triage/testing) to Specialist II (request lifecycle ownership and more complex incident resolution).

Key Responsibilities:

• Triage and manage incidents/requests in ServiceNow (Service One), ensuring timely updates and resolution.

• Participate in requirements gathering, UAT test case creation, test execution, and documentation (process flows, interfaces, test plans, results).

• Support enhancements and production changes aligned with SDLC methodologies (Agile/Waterfall).

• Develop knowledge of customer service, billing, finance, and device management functions within SAP CRMB/IS-U.

• Collaborate with business partners to improve process efficiency, compliance, and reporting.

• Assist in documenting master data models and governance reporting.

• Engage with multiple stakeholders in a fast-paced environment while ensuring delivery quality.

Required Qualifications:

• Education:

  • Specialist I: HS diploma required, Associate’s preferred.

  • Specialist II: Associate’s required, Bachelor’s preferred.

• Experience:

  • 2+ years supporting customer service operations with technology solutions.

  • Experience in project coordination, UAT testing, requirements gathering.

  • Proficiency with Microsoft Office (Excel, Word, Outlook, Smartsheet).

• Skills:

  • Incident triage, production support, requirements analysis.

  • Strong verbal, written, and analytical skills.

  • Ability to prioritize and multitask in high-volume environment.

Preferred Qualifications:

• Experience with SAP CRMB/IS-U (customer service, billing/rates, finance, or device management).

• Knowledge of ServiceNow for incident/request management.

• Experience in billing functions and forecasting.

• Exposure to Smartsheet and Agile project delivery.