Job Description

STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING! 

Strategic Staffing Solutions is currently looking for an Administrative Team Lead for a contract opportunity with one of our largest clients located in Detroit, MI!
 

Title: Administrative Team Leader
Location: Detroit, MI (Hybrid; at least 3 days onsite)
Duration: 12+ Months
Role Type: W2 Contract Engagement
Pay Rate: $30-35/hr

Engagement Description
Responsible for planning, coordinating, and supervising all administrative, operative and employee functions within assigned area(s) to ensure an efficient and cost-effective area in accordance with departmental and corporate standards and objectives.

Top 3 Required Skills:

• 1+ years supervisory experience/managing direct reports
• Operational experience (i.e. call center or production type environment)
• Strong organizational skills and higher proficiency/technical aptitude

Essential Duties & Responsibilities

• Supervise, coordinate, direct and monitor staff activities to ensure prompt, courteous and accurate response to customers; ensure an efficient and qualitative operation through effective planning, leading, controlling and organizing.
• Prioritize and assign work to employees and initiate corrective measures to resolve problems including scheduling or adjusting overtime requirements as necessary.
• Select, train, develop, appraise and counsel support staff personnel.
• Interface with diverse levels of internal and external personnel to develop and maintain effective rapport and to resolve issues and inquiries.
• Monitor and analyze proficiency and quality efforts subordinate personnel.
• Administer and adhere to Corporate and Departmental policies, practices and procedures, including union contract administration.
• Recommend and implement new or improved systems which will enhance or expedite work.

Education and/or Experience

• A minimum of 60 college credits is required. Bachelor's Degree in related field preferred.
• Three (3) years operational experience (i.e. customer service experience in a call center environment).
• Two (2) years experience in a leadership role preferred.

 *Beware of scams. S3 never asks for money during its onboarding process