Job Description

Banking Operations Clerk
Richmond, VA – Hybrid 3 x a week/ 2 days home
W2 Pay Rate: $17.50/hr
Contract to Hire: 8 months

Qualifications:

• Entry-level candidates with internships or relevant experience are also encouraged to apply
• 1–3 years of experience in operations, clerical work, or case processing
• 3+ months exposure to banking, accounts (set up or closing involving case review)
• Any legal process experience is a bonus (e.g., legal order processing, fraud/dispute case management, account services, collections, or garnishments/court orders)
• Strong ability to handle and process cases, navigate case management systems, and manage workflows
• Legal experience is a plus – NOT REQUIRED

Day-to-Day Responsibilities:

• Review and clerical orders from across the U.S.
• Place customer accounts on hold when required
• Navigate case management systems
• Ensure accuracy and compliance within all operational guidelines
• Collaborate with onshore and offshore case processors to meet deadlines and quality standards