Job Description

STRATEGIC STAFFING SOLUTIONS HAS AN OPENING!

This is a Contract Opportunity with our company that MUST be worked on a W2 Only. No C2C eligibility for this position. Visa Sponsorship is Available! The details are below.

“Beware of scams. S3 never asks for money during its onboarding process.”

Job Title: Inbound Call Center Representative with loan and credit card servicing experience
Contract: 12+ Months 
Remote Work

Job ref# 239453

Job Description:

• At least one year of inbound call center experience servicing loans and credit cards in bankruptcy status, as part of a deceased customer's/member's estate, and in charge of status due to debt being delinquent for an excessive number of days.
• Strong consideration will be given to applicants having experience in all 3 skills described.
• Job requires strong communication skills, ability to research accounts using multiple systems while balancing a conversation with a member, and most importantly having an excellent attendance record

Top skills and experience for each skill:

• One year of inbound call center experience servicing loans and credit cards in bankruptcy status, as part of a deceased customer's/member's estate, and in charged off status.

What are the top three technology tools this resource must have knowledge using?

• Outlook email system, Slack message system, & ability to learn account access system trained inhouse

Can you please provide a brief description of the daily duties using the technology tools above?

• Handling inbound calls from members needing service on their loans and credit cards.
• Servicing includes taking payments over the phone, providing balances, requesting statements, payoff letters, paid in full letters, helping members enter into a settlement to resolve their debt.

What are some job responsibilities specific to your team for this role?

• Handling inbound calls from members needing service on their loans and credit cards.
• Servicing includes taking payments over the phone, providing balances, requesting statements, payoff letters, paid in full letters, helping members enter into a settlement to resolve their debt.