Job Description

Inside Sales Representative (In-Office)
Location: Broomall, PA
Department: Sales
Reports To: VP of Sales
Job Type: Full-Time | In-Office
Compensation: Base + Commission - $75,000 - $100,000

Overview
Our client is hiring an Inside Sales Representative to manage and grow an established customer base while developing new business opportunities. This is a full-time, in-office sales role focused on account management, inbound and outbound sales activity, customer service, and order coordination.
This position plays a key role in maintaining strong client relationships while driving revenue growth through consistent follow-up, upselling, and new account development.

Key Responsibilities

• Manage and grow an existing customer base, including bottled water and pallet accounts
• Respond to inbound phone inquiries and website leads
• Conduct outbound sales outreach to current and prospective customers
• Schedule and conduct face-to-face sales visits
• Attend local trade shows and association meetings to promote products and services
• Receive and process customer purchase orders (POs)
• Coordinate orders with customer service and warehouse teams
• Perform inventory checks and confirm product availability
• Track weekly orders and ensure accurate follow-up
• Maintain accurate customer records and sales activity in HubSpot CRM
• Identify upsell and cross-sell opportunities within existing accounts
• Resolve customer concerns related to orders, deliveries, and account issues
• Ensure high levels of customer satisfaction and repeat business

Qualifications

• 2+ years of inside sales, customer service, or account management experience preferred
• Strong phone communication and in-person sales skills
• Comfortable using CRM systems (HubSpot experience a plus)
• Organized, detail-oriented, and able to manage multiple accounts
• Professional and customer-focused attitude
• Ability to attend trade shows and local association meetings
• Proficient with Microsoft Office or Google Workspace

Core Skills

• Relationship building
• Account growth and retention
• Sales and negotiation
• CRM management and follow-up
• Inventory coordination and order management
• Professional communication (phone, email, in-person)
• Time management and organization

Performance Metrics

• Customer retention and revenue growth
• New account development
• Lead response time and follow-up consistency
• Order accuracy and on-time fulfillment
• Customer satisfaction