Job Description

• Supervise, coach, and develop a team of field service plumbers
• Coordinate and manage daily job scheduling and customer appointments
• Provide timely, accurate estimates and ensure profitable pricing
• Manage inventory, tools, and truck readiness for all service calls
• Enforce compliance with all safety, licensing, and plumbing regulations
• Liaise with customers, vendors, and internal departments to ensure service excellence
• Track and improve team KPIs: revenue, cost metrics, job counts, and response time
• Drive field performance through mentorship and ride-along feedback
• Use Service Titan to optimize dispatching, reporting, and tech performance

What You Bring:
• Proven leadership experience as a Service Manager or senior field technician
• Strong plumbing system knowledge, with a valid license preferred
• Deep familiarity with Service Titan or similar dispatch software
• Excellent people skills: You lead with integrity, positivity, and accountability
• Results-oriented mindset with the ability to hit operational goals
• A passion for team development and company growth
• Valid driver’s license and clean driving record