Job Description

Job Title: Sr Customer Service Manager (Supply Chain)

Location: Tyler, TX

Job Description:

We are seeking an experienced Sr Customer Service Manager specializing in Supply Chain operations to join our team in Tyler, TX. The ideal candidate will possess strong leadership skills and a deep understanding of supply chain management processes to ensure customer satisfaction and operational excellence.

Key Responsibilities:

- Lead and manage the customer service team, ensuring efficient and effective support for all supply chain operations.
- Develop and implement customer service policies and procedures that align with business objectives.
- Collaborate with cross-functional teams to optimize supply chain processes and improve service delivery.
- Analyze customer feedback and data to identify areas for improvement and implement corrective actions.
- Monitor key performance indicators and prepare regular reports for management on customer service metrics.
- Manage escalated customer issues, providing solutions and ensuring a positive customer experience.
- Lead initiatives to enhance customer engagement and satisfaction throughout the supply chain lifecycle.

Required Skills:

- Extensive experience in customer service management within a supply chain environment.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proficient in supply chain software and customer relationship management systems.
- Analytical skills for data-driven decision-making and problem-solving.
- Ability to work collaboratively across departments to achieve business goals.
- Strong organizational skills and attention to detail.

Qualifications:

- Bachelor's degree in Business, Supply Chain Management, or related field.
- Minimum of 5 years of experience in a customer service management role within the supply chain sector.
- Proven track record of leading successful customer service teams and driving process improvements.

Join us and be part of a dynamic team committed to delivering exceptional customer service and optimizing supply chain performance.