Job Description

Job Title: Service Manager

Job Description:

We are seeking a dedicated and experienced Service Manager to join our team in Colombus  Ohio. The Service Manager will oversee the service department, ensure high levels of customer satisfaction, and manage a team of service technicians. The ideal candidate will have excellent leadership and organizational skills, along with a strong background in service management.
 
Key Responsibilities:
- Supervise and support the service team to ensure efficient and effective service delivery.
- Develop and implement service policies and procedures.
- Monitor service operations and performance metrics to ensure customer satisfaction.
- Handle customer inquiries, concerns, and complaints professionally and promptly.
- Coordinate with other departments to streamline operations and improve service quality.
- Manage service schedules, work orders, and parts inventory.
- Train and mentor service staff, promoting continuous improvement and professional development.
- Ensure compliance with safety regulations and company policies.

Qualifications:
- Proven experience as a Service Manager or similar role.
- Strong leadership and team management skills.
- Excellent customer service and communication abilities.
- Proficient in service management software and tools.
- Strong organizational and problem-solving skills.
- Ability to work under pressure and meet deadlines.
- Technical knowledge relevant to the service industry.
- Valid driver's license.

Preferred Skills:
- Experience in [specific industry relevant to the job, e.g., automotive, HVAC, etc.].
- Certification in service management or related fields.
- Bilingual abilities are a plus.

Education:
- High school diploma or equivalent required; Bachelor’s degree in business administration or related field preferred.

Benefits:
- Competitive salary and performance-based incentives.
- Health, dental, and vision insurance.
- Retirement plan options.
- Paid time off and holidays.
- Ongoing training and professional development opportunities.

How to Apply:
Interested candidates should submit their resume and a cover letter detailing their relevant experience and qualifications to [email address or application portal].

Join our team and contribute to delivering exceptional service to our valued customers in Worthington, Ohio!