Job Description

Job Title: Service Manager

Job Description:

We are seeking a dedicated and skilled Service Manager to join our team in East Hartford, CT. The ideal candidate will be responsible for overseeing the day-to-day operations of our service department, ensuring high levels of customer satisfaction, and leading a team of service professionals.

Key Responsibilities:
- Manage and coordinate the service department’s daily activities.
- Ensure timely and efficient completion of service orders.
- Maintain high standards of customer service and address any customer concerns promptly.
- Train, mentor, and supervise service staff.
- Develop and implement service policies and procedures.
- Monitor and evaluate service performance metrics.
- Maintain inventory of parts and supplies.
- Prepare reports and manage service budgets.
- Collaborate with other departments to ensure seamless operations.

Required Skills and Qualifications:
- Proven experience as a Service Manager or in a similar managerial role.
- Strong leadership and team management skills.
- Excellent customer service and communication skills.
- Ability to handle high-pressure situations and resolve conflicts.
- Knowledge of service management software and tools.
- Technical knowledge relevant to the industry.
- Strong organizational and multitasking abilities.
- Ability to analyze data and generate reports.

Education and Experience:
- Bachelor’s degree in Business Administration, Management, or a related field preferred.
- Relevant certifications or technical training.
- Minimum of 3-5 years of experience in a service management role.

Application Process:
Interested candidates should submit their resume and a cover letter outlining their qualifications and experience.

We offer a competitive salary and benefits package. Join our team and contribute to delivering exceptional service to our valued customers!