Job Description

Job Title: Service Manager

Location: North Charleston, South Carolina

Job Type: Permanent

Job Description:

We are seeking an experienced Service Manager to join our team in North Charleston, SC. The successful candidate will be responsible for overseeing and managing our service department, ensuring excellent customer service, and improving overall service operations.

Key Responsibilities:
- Manage daily operations of the service department, including scheduling, staffing, and workflow.
- Ensure high levels of customer satisfaction by promptly addressing customer inquiries and resolving service issues.
- Train, mentor, and supervise service staff to maintain high performance standards.
- Monitor and analyze service metrics to identify areas for improvement.
- Collaborate with other departments to ensure seamless service delivery.
- Maintain and enforce safety protocols and procedures.
- Prepare and manage the service department budget.

Skills and Qualifications:
- Proven experience as a Service Manager or in a similar role.
- Strong leadership and team management skills.
- Excellent communication and customer service abilities.
- Proficiency in service management software and tools.
- Ability to analyze data and make informed decisions.
- Strong organizational and multitasking skills.
- Knowledge of industry standards and regulations.

Education and Experience:
- Bachelor’s degree in Business Administration, Management, or a related field preferred.
- Minimum of 3-5 years of experience in a service management role.

How to Apply:
Interested candidates should submit their resume and a cover letter detailing their qualifications and experience to [email address].

Benefits:
- Competitive salary
- Health, dental, and vision insurance
- Paid time off
- Retirement plan options

Equal Opportunity Employer:
We are an equal opportunity employer and welcome applications from all qualified individuals.

Contact Information:
[Company Name]
[Company Address]
[Email Address]
[Phone Number]