Job Description

Location: Colorado Springs

Job Description:

We are seeking a dedicated and experienced Service Manager to lead our service team and ensure the highest standards of customer satisfaction. The ideal candidate will possess a strong background in service management and demonstrate exceptional leadership, organizational, and problem-solving skills.

Key Responsibilities: - Oversee daily operations of the service department, ensuring efficient and effective service delivery. - Manage and mentor a team of service technicians, providing training and development opportunities. - Develop and implement service policies and procedures to enhance customer satisfaction and operational efficiency. - Monitor and analyze service metrics, identifying areas for improvement and implementing corrective actions. - Handle escalated customer issues and ensure timely resolution. - Coordinate with other departments to ensure seamless service delivery and customer experience. - Maintain up-to-date knowledge of industry trends and advancements to keep the service department competitive. - Prepare and manage the service department budget, ensuring cost-effective operations.

Skills and Qualifications: - Proven experience in service management, preferably within [industry]. - Strong leadership and team management skills. - Excellent communication and interpersonal abilities. - Proficient in problem-solving and conflict resolution. - Ability to work under pressure and manage multiple priorities. - Strong organizational and time management skills. - Knowledge of relevant service management software and tools. - Ability to analyze data and generate actionable insights.

Education and Experience: - Bachelor’s degree in Business Administration, Management, or a related field. - Minimum of 4 years of experience in a service management role.

Benefits: - Competitive salary and performance-based incentives $90,000+ - Comprehensive health and wellness benefits. - Opportunities for professional development and career advancement. - Supportive and collaborative work environment.

How to Apply: Interested candidates are invited to submit their resume to: betsie.zak@teamprovide.com

We are an equal opportunity employer and welcome applications from all qualified individuals.