Job Description

Registered Client Service Associate – Branch Office Manager

ProspectBlue is partnering with a growing and highly respected wealth management firm in Richmond, Virginia, to identify an experienced, detail-oriented, and client-focused Registered Client Service Associate – Branch Office Manager.

This individual will play a critical role in supporting financial advisors, enhancing the client experience, and helping drive operational excellence across the practice. The ideal candidate brings a strong background in financial services operations, client relationship management, and/or compliance or supervisory support within a fast-paced advisory environment.

This is an excellent opportunity for an experienced Client Service Associate, Operations Associate, Branch Administrator, or financial services professional seeking a highly visible role with long-term growth potential.

Key Responsibilities:

Client Service & Relationship Management

• Serve as a primary point of contact for client service requests, inquiries, and follow-up communications
• Deliver a high-touch client experience with professionalism, responsiveness, and attention to detail
• Coordinate client meetings, prepare presentation materials, and manage post-meeting follow-up items
• Support ongoing client communications, reporting, and account servicing activities

Operations & Account Administration

• Assist advisors with client onboarding, account opening, transfers, and documentation processing
• Prepare and process account paperwork and service requests accurately and efficiently
• Maintain accurate client records within CRM and custodial systems
• Help ensure operational workflows are completed in accordance with firm and regulatory requirements

Office Management & Business Support

• Oversee day-to-day office operations, including vendor coordination, office supplies, and administrative support
• Act as a key operational partner to leadership and advisors in managing the business effectively
• Support practice management initiatives and help improve operational processes and efficiencies
• Assist with supervisory and compliance-related responsibilities delegated by Branch leadership

Qualifications:

Required

• Bachelor’s degree or equivalent professional experience in finance, business, or a related field
• 3–5+ years of experience in financial services, wealth management, banking, brokerage operations, or client support
• Series 7 license license
• Strong organizational skills with exceptional attention to detail and accuracy
• Excellent written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced, client-focused environment
• High level of professionalism and discretion handling confidential information
• Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook

Preferred

• Experience working within a financial advisory firm, broker-dealer, or RIA environment
• Familiarity with CRM platforms such as Salesforce or Redtail
• Supervisory or compliance support experience
• Series 9/10 license preferred, but not required for consideration

Compensation & Benefits:

• Competitive compensation commensurate with experience
• Performance-based bonus opportunity
• Health, dental, and vision insurance
• 401(k) with employer match and discretionary profit sharing
• Paid time off and company holidays
• Professional development and licensing support

Additional Information:

Employment is contingent upon successful completion of a background check and applicable regulatory licensing requirements.

If you are a proactive financial services professional who thrives in a client-centric environment and enjoys balancing operations, service, and leadership support responsibilities, we encourage you to apply.

To apply, please submit your resume to jamie.shield@prospectblue.com.

Thank you!